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    Customer Care Representative - San Diego, United States - Girl Scouts San Diego

    Girl Scouts San Diego
    Girl Scouts San Diego San Diego, United States

    4 weeks ago

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    Description
    Job Description
    Girl Scouts San Diego is seeking a full-time Customer Care Representative to provide the highest level of customer service for all internal and external inquiries via phone, email, chat or in-person, and provide administrative support to help meet team goals.

    In this role, you will:
    • Answer incoming calls/requests; engage in problem solving and provide solutions; manage and respond appropriately to all inquiries.
    • Answer inquiries by clarifying desired information, researching, locating and delivering findings.
    • Maintain contact center database by entering information accurately and quickly; assists in the review and resolution of data issues.
    • Provide a positive customer experience for all those contacted in-person, by phone, email or chat.
    • Manage processes that include, but are not limited to, event and membership registration, background screening verification, front desk reception, and resource center assistance.
    • Provide back-up administrative support across all departments as needed which may include copying, filing, data entry, program equipment check out, front desk staffing, and office supply stocking.
    • Perform additional duties as assigned to assist in fulfillment of the council's mission and goals.
    Experience and Skills
    • Minimum one (1) year experience in a customer service role; College degree desired.
    • Bilingual (English/Spanish), required
    • Ability to work and thrive in a team environment, with minimal supervision.
    • Exceptional customer service skills, including friendly, professional communication via phone, email, in-person and chat.
    • Excellent attention to detail, effective time management skills, and ability to effectively multi-task and handle competing priorities and requests.
    • Must be flexible, adaptable and comfortable working in a fast-paced environment.
    • Ability to work a flexible schedule including evenings and weekends, as needed.
    • Regular and prompt attendance required.
    • Valid driver's license, proof of insurance, and access to reliable transportation. Occasional travel may be required.
    • Must have belief in the mission and values of Girl Scouting; be willing to subscribe to the principles
    Girl Scouts San Diego is an Equal Opportunity Employer.

    The pay range for this position is $ $19.00 per hour, DOE
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