Human Resources Generalist - Hauppauge, United States - Upward Health

Description

Job Description

Human Resources (HR) Generalist

Upward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, and we diagnose, treat, and prescribe anywhere our patients call home. We reduce barriers to care such as long delays due to scheduling. We see patients when they need us, for as much time as they need, bringing care to them. Beyond medical supports, we also assist our patients with challenges that may affect their health, such as food insecurity, social isolation, housing needs, transportation and more. It's no wonder 98% of patients report being fully satisfied with Upward Health

Upward Health provides technology-enabled, integrated, and coordinated care delivery services that improve outcomes and reduce costs for patients with severe behavioral health diagnoses and co-morbid, chronic physical conditions. We are not your typical medical practice. At Upward Health, we see every day as an opportunity to make a difference in our patients' lives. We could tell you about our outcomes and patient satisfaction ratings. We could tell you about our commitment to our mission. Or, you could join us and experience it all for yourself.

Why Is This Role Critical?

We are looking for a qualified and resourceful Human Resources (HR) Generalist to support our Human Resources department in ensuring smooth and efficient business operations. The HR generalist will have both administrative and strategic responsibilities, helping us to plan and administer important functions, such as compensation, benefits, and enforcing company policies and practices. You will use Human Resources Information Systems to ensure all employee records are up-to-date and confidential. And you will also act as the main point of contact for employees' questions and concerns on HR-related topics

The ideal candidate for the HR Generalist role must be flexible and willing to work in an early-stage company where the scope of services and protocols will evolve. To ensure success, you should exhibit strong decision-making skills with a deep understanding of employee relationships, staffing management and training. Top candidates will be comfortable managing grey areas, while maintaining a positive attitude and the highest level of professionalism. If you are a people-person looking to grow your career in the exciting world of HR, this is the best place to dive in.

As an HR team, we are the champions and role models for our core values; We Serve, We Deliver, We Collaborate, We Learn, We Execute, and We Promise. We understand that at its heart, HR is all about people. We assume positive intent in our interactions with employees and are comfortable operating in all the shades of grey that can be found between the black and white solutions of traditional HR. At Upward Health, we strive to take better care of our employees so they can take better of our patients. We create and uphold a supportive environment that enables people to be their authentic selves and do their best work. Within the HR team, we work hard, have fun together, support each other, and celebrate our wins both personal and professional.

At Upward Health, you will have the opportunity to have a direct impact on delivering care to patients who need it most. If you are looking for both challenging and rewarding work, and have a deep passion for people, professional development, and healthcare, consider joining our rapidly growing organization.

RESPONSIBILITIES:

Training & Development

• Design, develop, and implement training content including job aides, checklists, tests/quizzes, presentations, scripts, video, audio, etc.
• Produce, edit, and deliver engaging training content through web-based, instructor-led, virtual and in-person learning formats.
• Maintain updated curriculum database and course tracks.
• Identify, recommend, and implement enhancements to current training programs.
• Assist in the design, development, launch and ongoing management of customized development programs for key talent (i.e., high potentials, high performers).
• Ensure company training is compliant with all federal and state regulations, also meeting all payer and service definition requirements.
• Actively manage and maintain training enrollment, progress, completion, certification, and recertification via LMS.
• Support Upward Health employees and partners in their progress through training programs.
• Respond to training requests and partner with internal stakeholders and subject matter experts to develop training programs aligned with business needs and organizational strategy.

Human Resources

• Manage employee benefits programs, including health, dental, vision, and life insurance, 401(k), and employee assistance programs.
• Coordinate open enrollment periods and conduct employee benefit orientations.
• Respond to employee inquiries related to benefits.
• Administer various types of leaves, including FMLA, Short-Term Disability, Long-Term Disability, Personal Leaves of Absence, Military Leave, Bereavement Leave, Jury Duty Leave, and Volunteer Leave.
• Maintain accurate leave records and communicate leave policies and procedures to employees and managers.
• Maintain compliance with federal, state, and local employment laws and regulations.
• Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contributes to the development of policies and practices to maintain compliance.
• Perform routine tasks required to administer and execute human resource programs including but not limited to compensation, performance and talent management, diversity equity & inclusion, succession planning, team-building, and leadership development.
• Handle employment-related inquiries, referring complex and/or sensitive matters to the appropriate staff.
• Attend and participate in employee disciplinary meetings, terminations, and investigations.
• Maintain compliance with federal, state, and local employment laws and regulations.
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Maintain employee records, ensuring completion and accuracy of details such as employee contact information, job classification, pay rates, and other key details.
• Process complaints regarding sexual harassment, discrimination, or other instances of workplace harassment and assist in any necessary investigations and disciplinary actions.
• Perform administrative and recordkeeping tasks related to staffing changes, which may include resignations, terminations, and extended leaves of absence.
• Assist with the administration of employee benefits, leaves of absence, worker's compensation, unemployment claims, etc.
• Support record audits and mandatory reports, which may include I-9 audits, EEO-1 filings, payroll audits, and other compliance reviews.

KNOWLEDGE, SKILLS & ABILITIES:

• Interpersonal savvy with the demonstrated ability to interact with and influence people to establish trust and build strong relationships.
• A high sense of urgency and can-do attitude required for a role at a start-up company.
• Strong organization skills and ability to manage and maintain a personal schedule.
• Ability to establish priorities and meet deadlines.
• Ability to work independently within a virtual operating environment and as part of a team.
• Ability to exercise judgment in the application of professional services.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to maintain clear professional boundaries with employees and coworkers.
• Resourceful, problem-solving aptitude and thorough knowledge of employment-related laws and regulations and HR procedures and policies.

REQUIREMENTS:

• Bachelor's degree in Human Resources, Business Administration, or related field required. Masters degree preferred.
• 3-5 years of human resource experience required.
• SHRM-CP or other HR certification a plus.
• Excellent verbal and written communication skills, ethics, and cultural awareness.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Knowledge of MS Office, HRIS systems, and comfortable learning new technical systems as needed. Knowledge of Paylocity HRIS system a plus.

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position