- $45,000 annually (English only role)
- $47,250 annually (Bilingual - English with Spanish/Portuguese/French)
- 11:30 a.m. to 8:00 p.m. shift, and Spanish language is always a plus
- Answer inbound customer inquiries via telephone, chat, and online helpdesk
- Collect and confirm database information for each customer
- Open and update cases in the customer relationship management system, documenting actions taken and outcome
- Provide first call resolution whenever possible and escalate calls/cases to technical or sales support as necessary
- Educate customers about website information availability
- Develop basic product knowledge
- Excellent communicator, written and oral
- Excellent customer service skills
- Time management and multi-tasking
- Strong computer skills
- Microsoft Office proficiency
- Detail oriented
- Relevant experience in a call center, customer service, or support environment, including troubleshooting calls
- Experience in a fast-paced environment
- Employee is occasionally required to lift 10-20 lbs.
- Expected travel time for this position is 10% (domestic and international)
- Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
- Take care of more than just the 'work you', but rather the 'whole you' through our health, dental, vision, and fitness/health and wellness programs
- Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
- Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after)
- Help prepare for your life after retirement through our 401(k) program and employer matching
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Axis Communications Chelmsford, United StatesChanges and questions · Axis Communications AB may update this information without prior notice. The date when this policy was last updated is specified below. · If you have any questions regarding our usage of cookies, please contact us via email: · . · This document was last ...
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Member Service Representative
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LOWELL COMMUNITY HEALTH CENTER Lowell, United StatesThe Member Service Representative (MSR) will serve as the primary contact for new and established members and customers accessing services at _Lowell CHC_. This is an onsite member facing role and part of the member services department. The MSR will greet, welcome and assist memb ...
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Align Credit Union Lowell, United StatesTo assist the Human Resources department in the monitoring of all HR functions by enforcing all applicable policies and procedures at the Credit Union, processing payroll and other benefits timely and accurately, and abiding by all relevant state and federal laws. · - Processing ...
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SaviLinx Lowell, United States**JOB TITLE: Customer Service Representative II Phones ($16/hr + $1/pay for performance)** · **DEPARTMENT**:Operations · **REPORTS TO**:Supervisor · **FLSA STATUS**: Non-Exempt · **OUR GUIDING PRINCIPLES**: · Make every interaction Count · Act with Respect and Integrity · Demonst ...
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LOWELL COMMUNITY HEALTH CENTER Lowell, United States**Chief of Staff Job Description** · Position Summary · The Chief of staff (COS) position will serve as an advisor and provide senior-level support to the Lowell CHC chief executive officer. This role will work across leadership portfolios to ensure the priorities of the organiza ...
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Jeanne Darc Credit Union Lowell, United StatesJeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and career growth and advancement opportunities. We count on our valued workforce to be professional, provide exceptional member service, and help our members make smart financ ...
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Fresenius Medical Care Lowell, United States Full timeDescription · Provide your personal attention and kindness, professional insight, and a generosity of spirit. Offer expertise and encouragement. Enhance each patient's future-as well as your own. Connect with your goals and change liveswith Fresenius Medical Care North America. · ...
Technical Support Representative - Chelmsford, United States - Axis Communications AB
Description
Job TitleTechnical Support Representative
Job Description
Looking for a new start? Think bigger. Think Axis
At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each 'Axian' has his or her own motivators, we all share the same core values.
The Technical Services Representative - Tier I(Hybrid position) provides initial screening of all inbound technical support interactions via telephone, chat, and our online helpdesk.
This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, Massachusetts headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer.
Salary:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Axis is a company that puts our employees first. Here is just a glimpse of what we do for our 'Axians':
Also, check us out at the following...
Glassdoor
Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 4500 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let's create a smarter, safer world
For more information about Axis, please visit our website
Listen to Get To Know Axis - Podcast
Technical Support Representative professionals in Chelmsford
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Joseph Snyder
Unified Contact Center and Collaboration Engineer