Customer Service and Sales Support Representative - Woburn, United States - Fotronic Corporation
Description
This is a full-time on-site position that performs customer support functions to support e-commerce and Sales Customer Account Managers. Responsibilities include sales order processing, quotations, order fulfillment, and customer service.
Primary activities include the entry of customer details, processing sales orders, sales order management, customer service, and assisting Account Managers with quotations, and customer communication.
Duties and Responsibilities:
- Receive, enter, process, and manage sales orders through the fulfillment process.
- Assist Account Managers with sales quotations, customer communication, order processing, and issue resolution.
- Communicate with suppliers regarding product delivery, pricing, and support related to customer sales orders.
Minimum Requirements:
- Excellent verbal and written communication skills.
- Strong computer skills including Word and Outlook.
- Prior customer service related experience.
- Prificiency to effectively interact with customers.
- Experience with order fulfillment in an ecommerce environment a plus.
Pay:
$ $28.00 per hour
Expected hours:
No less than 40 per week
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
- Office
Application Question(s):
- Will you be able to commute to Woburn, Massachusetts?
Ability to Relocate:
- Woburn, MA 01801: Relocate before starting work (required)
Work Location:
In person
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