Host / Hostess - Miami Beach, United States - Estiatorio Milos

Estiatorio Milos Miami Beach, United States

6 days ago

Description

Job Description

Overview

As the primary point of contact upon guest arrival, the host / hostess is mainly responsible for greeting and seating guests in a friendly, professional and efficient manner. Communication and coordination abilities are paramount when noting and treating any intricate guess requests. The host / hostess always pays close attention to detail and is the liaison between guests and FOH/BOH staff to ensure a seamless guest experience that is synonymous with Milos standards.

Primary roles and responsibilities

Welcomes and greets guests as they enter; ensures a smooth flow at the entrance and throughout the restaurant at all times
Makes guests feel comfortable while waiting; escorts them to the bar or directly to their table
Checks-in, stores and retrieves outerwear and assorted personal belongings for guests
Takes part in pre-service duties and applicable closing duties, prints menus, updates and prints shift summary notes
Speaks clearly and persuasively in positive or negative situations and responds confidently to guest inquiries
Exhibits familiarity with menus items and ingredients
Answers phone calls and provides information on reservations, availability, restaurant hours and services
Acts as a Milos brand ambassador; undertakes all duties and responsibilities while upholding core company values
Ensures proper levels of stationary are maintained in reception area at all time
Interacts with guests as they leave the restaurant to ensure a memorable experience

Requirements

A minimum of one (1) year experience in an upscale dining setting
Excellent interpersonal and customer service skills
Strong written and verbal communication skills
Able to work in a fast-pace, team environment
Able to multi-task, is receptive to feedback and direction
Knowledge of POS and reservation systems (an asset)

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