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    Consultant - New York, United States - Nomadic Services LLC

    Nomadic Services LLC
    Nomadic Services LLC New York, United States

    3 weeks ago

    Default job background
    Description
    Fragomen Nomadic is creating the world's leading Business Visa and Document Procurement company.

    Our mission is to leverage world class talent, technology, and knowledge to provide clients with the industry's leading travel document management program.


    We work in a fast-paced, dynamic and forward-thinking environment and our team is as passionate about customer service as they are knowledgeable and driven.


    About the role:
    Maintain deep content knowledge on all aspects of Fragomen Nomadic's business process to complete orders, systems capabilities and company policy and procedure
    Adhere to office process flows to achieve maximum efficiency and productivity
    Update and maintain cases within our technology platforms
    Ensure all applications are opened and processed within the specific times frames
    Answer directed calls and emails in a timely and professional manner
    Provide accurate information to clients upon their visa request
    Ensure that all Service Level Agreement (SLA's) standards are met or exceeded
    Work closely with other areas across the business to support ongoing improvements
    To undertake all other reasonable duties/additional projects as requested by the Manager/Supervisor


    About you:
    Previous Visa processing experience
    Strong background in a client facing role
    Be able to research effectively on your own to find answers to more complex or unique cases
    Ability to follow the instructions of senior members of staff
    Develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications
    Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards
    Proven ability to generate clear, well-organized written work and able to effectively express oneself verbally in an articulate and polished manner
    Strong listening skills
    Accurate work style; focus on details
    Any second languages are always beneficial

    #J-18808-Ljbffr
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