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    Operations Manager - South San Francisco, United States - Returnmates

    Returnmates
    Returnmates South San Francisco, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Sway is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that's as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.

    The Role:

    Sway is seeking an Operations Manager to support Sway operations in the SF/Bay Area market. The OM will play a pivotal role and you'll work closely with our Head of Operations and Ops Team as we scale the business in SF/Bay Area. You'll be responsible for creating processes that provide customers with an amazing experience from the moment they schedule a pickup, to the moment they receive their refund. This will include managing a diverse team of independent contract drivers, W2 drivers, and liaising with the HQ operations team to share learnings and constantly innovating on our current model. Your day-to-day efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.

    ONSITE - South San Francisco, Ca

    What You'll Do:

    • Hire and manage a fleet of drivers based on projected demand
    • Perform analysis on daily operations and create process improvements based on the findings
    • Deliver excellent customer service; use a customer-first mindset when answering questions from customers with regards to their returns.
    • Foster a culture of continuous improvement by implementing process enhancements and promoting innovation
    • Work closely with the Head of Operations & Ops Team on a daily basis to relay feedback and identify opportunities for process improvements.
    • Develop and implement strategies to drive business development and increase profitability
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes
    • Provide leadership in strategic planning initiatives to drive long-term growth
    • Manage the budget and financial aspects of operations, including profit loss analysis and cost control measures

    Requirements

    Basic Qualifications

    • Bachelor's degree from an accredited college/university or 4+ years work experience in related field
    • 4-6 years of experience (logistics, investment banking, consulting or high-growth startup experience is a plus)
    • Experience, managing and directing the work independent contractors
    • Experience in managing complex projects/programs through to completion
    • Ability to work in-person at the warehouse facility full-time
    • Excellent problem-solving abilities with a focus on process improvement
    • Strategic thinker with the ability to develop and execute business strategies

    Preferred Qualifications

    • Humble, can-do attitude with an obsession for solving problems
    • Strong understanding of e-commerce, the online returns process, and logistics
    • Strong verbal communication and customer service skills
    • Strong Excel / PowerPoint skills (or Google Suite equivalent)
    • Prior experience managing independent contractors

    Benefits

    You'll be excited to join the team because we have:

    • The opportunity to join the ground floor of a fast-paced startup
    • 100% health, vision, and dental benefits coverage for employees, and 50% coverage for eligible dependents
    • Unlimited PTO
    • Employee stock options
    • A fun and engaging work environment

    The Sway Way:

    Bring on the Storm

    Every Package Matters

    Trust your Numbers

    Seek Responsibility

    Low Ego, High Ambition

    Comp - Salary - $90-100K

    If you are a results-driven individual with a passion for driving operational excellence, we would love to hear from you

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