Logistics Support Specialist - Seattle, United States - Fetch Package

Description

**Logistics Support Specialist**

at Fetch Package Seattle, Washington, United States Were hiring a **Logistics Support** **Specialist**. As the Logistics Support Specialist, you will report to the On-site Experience Supervisor and work closely with various teams at one of our package facilities to ensure resident impacting issues are resolved. In this role, you will have the chance to create meaningful change in the lives of the residents we serve by providing positive in-person interactions. Additionally, you will be the main point of communication between the virtual customer support team and the operations teams at Fetch. The Logistics Support Specialist will be a specialized team branching from the customer support team. Our Customer support team operates remotely and will work closely with the on-site support team to resolve any resident inquiries, investigations, and action items that are needed to be conducted by the facility. The objective of this role will be to help our virtual support team better resolve resident inquiries through having onsite support at the facility, as well as to provide an excellent in-person experience to any residents who walk in for package pick-ups or other needs. * Provide an excellent in-person customer experience towards all residents that come in for assistance or for package pick-ups.

Assist with, investigate, and complete all package investigations submitted by the Customer Support team at your facility and ensure that they are resolved in a timely manner.

Follow through on any action items that the Customer Support team requests for residents, such as linking unclaimed packages to residents accounts, checking and verifying shipping labels, and confirming any package details.

Relay operational issues with local warehouse teams, operations managers and customer support team

Respond to resident inquiries on ZenDesk via phone, e-mail, text, and live chat.

Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole.

May work in a warehouse environment and exposed to natural weather conditions

Regularly lift and move parcels that weigh from a range of 10 to 150 pounds

Crouch, kneel and stand regularly throughout shifts

Other tasks as assigned

**Our Opportunity:**

**What youll deliver on the job:**

Strong desire for customer satisfaction

Empathetic attitude and strong de-escalation skills

Ability to learn quickly, think on your toes, and multi-task

Strong organizational skills

History of providing an excellent in-person customer experience

Strong problem solving skills

Proactiveness and willingness to go above and beyond

**Pay: $24/hr**

Location (City) * *

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Fetch Packages Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender Gender Gender

Please identify your race Please identify your race Please identify your race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order

Veteran Status Veteran Status Veteran Status

Form CC-305

OMB Control Number

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Autism

Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

Blind or low vision

Cancer

Cardiovascular or heart disease

Celiac disease

Cerebral palsy

Deaf or hard of hearing

Depression or anxiety

Diabetes

Epilepsy

Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

Intellectual disability

Missing limbs or partially missing limbs

Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)

Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status Disability Status Disability Status

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.