Jobs
>
Seattle

    Support Specialist II - Seattle, United States - Neptune Technology Group

    Neptune Technology Group
    Neptune Technology Group Seattle, United States

    3 weeks ago

    Default job background
    Description

    ** Support Specialist II**

    **Job Category****:** Sales/Marketing **Requisition Number****:** SUPPO012497 Showing 1 location **Job Details**

    **Description**

    **Position Summary:**

    This position provides higher-level technical support and assistance to customers via multiple platforms (i.e., chat, email, telephone) for hardware and software products. The Support Specialist will create, follow-up, and complete trouble tickets and return authorizations for our products. This includes good documentation of the issue and troubleshooting products to prevent unnecessary repair volumes. Support Specialist must become familiar with our products and software to be able to resolve issues in a timely manner. This includes but is not limited to scheduling and performing software updates on host PC platforms, Client Server platforms, and in a variety of other data collection devices. The ideal candidate possesses excellent communication skills, patience, the ability to work in a group environment, as well as the desire to provide excellent customer service.

    **Objectives:**

    Provide technical meter and software support to external customers, distributors, and internal employees with limited assistance. This includes meter, endpoint, hardware, software, and mobile application support via chat, email, and telephone.

    Learn, understand, and be able to describe complex tasks and functions so the customer will understand.

    Troubleshoot hardware problems and issue return material authorizations when appropriate. Track products and repair history.

    Troubleshoot software problems. Perform transfer file validation requests and provide appropriate feedback.

    Coordinate and perform software upgrades to latest versions on host platforms, client-server platforms, and reading device platforms.

    Provide proper documentation on resolutions. Also, develop and provide documentation for product operation instructions and procedure guidelines.

    Aid and mentor lesser experienced team members.

    Assist with managing case load

    Assist as needed with beta testing, implementation, and training presentations.

    **Requirements:

    Education:** Associate of Science degree in technical field required; BA/BS Degree in MIS related field preferred

    **Experience:** 2 years of experience in technical, MIS, or support related field. Common knowledge with Microsoft Office Suite: Excel, Word, and PowerPoint

    **Special Training:** Must possess a minimum of soft communication skills.

    Ethernet communication skills required.

    Experience with servers and networks preferred.

    Specific skills and experience in addition to those listed above may be required for specific positions.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    Associates or better.

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

  • Breville

    Support Specialist

    3 days ago

    Breville Seattle, United States

    Support Specialist - Specialty Coffee · About BrevilleOver the past80+ years Breville has grown to become an iconic global brand, deliveringkitchen products to over 70 countries around the globe. Breville enhancespeople's lives through the delivery of brilliant innovation and tho ...

  • Jobs for Humanity

    IT Support Specialist

    2 weeks ago

    Jobs for Humanity Seattle, United States

    Company Description · Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: YUPRO Placement · Job Description · IT Support Specialist · (please read t ...

  • PEAK Technical Staffing USA

    IT Support Specialist

    2 weeks ago

    PEAK Technical Staffing USA Seattle, United States

    P-CSD-001 · We are looking for an experienced IT Support Specialist at our Seattle HQ office. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT oper ...

  • F2Onsite

    IT Support Specialist

    1 week ago

    F2Onsite Seattle, United States

    Job Description · Job DescriptionOur client is looking for a IT Support Specialist for 3-6 months+. Hours will be M-F 8 to 5 with an unpaid lunch break Tech should have heavy experience with troubleshooting, ticketing systems, imaging, etc and be comfortable in a fast paced envir ...

  • iMatch Search Accounting & Finance

    IT Support Specialist

    1 week ago

    iMatch Search Accounting & Finance Seattle, United States

    IT Support SpecialistOnsite 4-5 days per week. The office is located next to SeaTac Airport. · Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. · Our client is a full-service global logistics p ...

  • Mithun

    IT Support Specialist

    1 week ago

    Mithun Seattle, United States

    Job Type · Full-time · Description · We are seeking a personable, self-driven IT Support Specialist to provide technical support to our creative team of designers across three offices. You will have a range of responsibilities from hardware and software support to the deploymen ...

  • Mohegan

    Support Specialist

    2 days ago

    Mohegan Sun, United States

    JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES · IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: · $9925/9925$ · Position Summary: · This position is responsible for providing labor support for various positions suppor ...

  • Elyon International

    IT Support Specialist

    2 weeks ago

    Elyon International Seattle, United States

    Job Description · Job DescriptionSalary: $30-$35 per hr DOE · Responsibilities Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware · Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStu ...

  • University of Washington

    payroll support specialist

    4 weeks ago

    University of Washington Seattle, United States

    PAYROLL SUPPORT SPECIALIST · As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier worl ...

  • Insight Global

    Legal Support Specialist

    2 weeks ago

    Insight Global Seattle, United States

    Position: Legal Support Specialist · Duration: 3-month contract + extensions · Location: Onsite in Seattle, WA · Pay Rate: $ /hr · Job Description: · We are seeking a bright and motivated individual to provide temporary support to the North America Regulatory Intelligence, Safet ...

  • Elyon International

    IT Support Specialist

    1 week ago

    Elyon International Seattle, United States

    Job Description · Job DescriptionSalary: $30-$35 per hr DOE · Responsibilities Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware · Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStu ...

  • Downtown Emergency Service Center

    Clinical Support Specialist

    2 weeks ago

    Downtown Emergency Service Center Seattle, United States Full time

    Job Type · Full-timeDescription · Days Off: Friday, Saturday · Shift: Office Day (9am - 5:30pm) · Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability · Other Benefits: Employee Assistance Program (EAP), Flexible S ...

  • Charlie's Produce

    Operations Support Specialist

    1 week ago

    Charlie's Produce Seattle, United States

    Overview · Nature's World · Nature's World is a Charlie's Produce company and is an employee owned and operated business that started at the Walker Family kitchen table in Lake Tapps, Washington. They have been delivering premium dried fruit, nuts, trail mixes, candies and oth ...

  • U.S. Department of the Interior

    Management Support Specialist

    4 days ago

    U.S. Department of the Interior Seattle, United States

    Clarification from the agency · This announcement is open to current and former Federal career/career-conditional employees in the Competitive service, Reinstatement eligibles, Eligible Veterans, CTAP & ICTAP eligibles, Land Management Workforce Flexibility Act (LMWFA) eligibles ...

  • Moffatt & Nichol

    Senior IT Support Specialist

    2 days ago

    Moffatt & Nichol Seattle, United States

    · Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Senior IT Support Specialist to join our Seattle office. The Senior IT Support Specialist provides ad ...

  • Plymouth Housing

    Peer Support Specialist

    3 weeks ago

    Plymouth Housing Seattle, United States

    FIND OUT ABOUT THIS ROLE AND OUR MISSION TO CREATE POSITIVE CHANGE · Reporting to the Behavioral Health Program Manager and under the appropriate clinical supervision, the Peer Support Specialist works closely with PSH and BHI staff, as well as external partners when appropriate ...

  • ABC Legal Services, LLC

    Customer Support Specialist

    2 weeks ago

    ABC Legal Services, LLC Seattle, United States

    ** Customer Support Specialist at ABC Legal** · If interested in this job, please submit an application · Customer Support Specialist · **Customer Support Specialist** · Seattle, WA **7/21/2021** · **About ABC Legal Services:** · ABC Legal Service is proud to be the nationa ...

  • Moffatt & Nichol Engine

    Senior IT Support Specialist

    1 week ago

    Moffatt & Nichol Engine Seattle, United States

    Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Senior IT Support Specialist to join our Seattle office. The Senior IT Support Specialist provides advan ...

  • Plymouth Housing

    Peer Support Specialist

    7 hours ago

    Plymouth Housing Seattle, United States

    FIND OUT ABOUT THIS ROLE AND OUR MISSION TO CREATE POSITIVE CHANGE Reporting to the Behavioral Health Program Manager and under the appropriate clinical supervision, the Peer Support Specialist works closely with PSH and BHI staff, as well as external partners when appropriate an ...

  • Rand 3D

    Technical Support Specialist

    1 week ago

    Rand 3D Seattle, United States

    **Technical Support Specialist - Architecture , Engineering, and Construction** · * Seattle, WA, USA · * Full-time · **Company Description** · **We hire for tomorrow** · IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and architects use 3D technolo ...