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Customer Success Insights Analyst - Snowflake, United States - Autodesk
Description
Customer Success Insights Analyst page is loadedCustomer Success Insights Analyst
Apply
locations
Bengaluru, IND
time type
Full time
posted on
Posted Yesterday
job requisition id
24WD77271
Job Requisition ID #
24WD77271
Position Overview
As a Customer Success Insights Analyst, you are responsible for providing analytical expertise to support key strategic and operational initiatives for our Customer Success Organization.
Analysts use a range of statistical methods, algorithms, and analysis techniques to advise business leaders on strategy and identify opportunities to optimize business processes, customer experiences, and offerings.
You will work closely with business stakeholders to distill your analysis into actionable insights and recommendations.You will join Commercial Customer Success team. You will report to Manager, Strategic Planning/Analytics.
In Commercial Customer Success, we drive growth through irresistible customer experiences.
For us, growth is two things:
A focus on increasing retention and renewals rates and identifying opportunities for expansion to pass to our sales partners.
With Resellers, we are accelerating customer retention performance and revenue growth by developing and maturing their Customer Success and Services practices.
As part of the team, you will work on programs that impact Commercial Customer Success overall, and the specific functional area that you support.
Roles & ResponsibilitiesServe as an analytics business partner – supporting business stakeholders with in-depth analysis, continually mining for insights to drive operational improvements
Conduct research from problem definition through execution of analysis. Highlight potential areas of concern for senior management based on your analysis
Assess impact of business strategies and provide clear articulation of analysis to support decision-making for senior management
Build sophisticated qualitative and quantitative analyses, including advanced modelling, that translate raw data into insights that can be turned into relevant recommendations and built into reports and dashboards
Be the data subject matter expert for the area of the business you support – understanding dataset structure, data quality, and appropriate analysis use cases
Understand existing data models and identify and document areas for improvement to contribute to the overall Autodesk data infrastructure
Minimum Qualifications
3-5 years Relevant Work Experience in the data analytics field
Experience in a similar role or a degree in a quantitative discipline such as Engineering, Computer Science, Mathematics, Economics, or related field
Proficiency in writing and optimising SQL queries and working with large datasets
Working knowledge with visualisation tools (PowerBI, Qlikview, etc
Have experience working with a modern data warehouse ( Snowflake)
Microsoft Power BI Certification
Experience supporting Customer Success or Renewals organisations
The Ideal Candidate
You're a true data expert – you can creatively mine multiple different datasets to gain insights and answer business questions
You are curious - curiosity fuels your use of problem solving and analytical
You want to understand customer success – you're not just satisfied with building a cool model, you also want to make sure it's relevant in the field
You tell compelling stories using data – you weave together a narrative based on your analysis of what is happening in the business, why it is happening and why it matters and can present your findings to both experts and general audiences
You are a partner – you are communicative and empathic with stakeholders and business leaders to determine how to best answer their questions through analysis
#LI- SV2
#LI-POST
Learn More
About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do.
Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.
Ready to shape the world and your future? Join usSalary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location.
In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive
Learn more here:
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Shape the world, shape your future
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do.
Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.
Ready to shape the world and your future? Join us#J-18808-Ljbffr
