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Billerica

    Sr. End User Support Specialist Billerica, MA - Phantom Staffing

    Phantom Staffing
    Phantom Staffing Billerica, United States

    1 week ago

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    Description

    About the job Sr. End User Support Specialist Billerica, MA

    Requirements:

    • 7+ years experience supporting/administering desktop/mobile operating systems and enterprise user accounts
    • Associates Degree in a technology related field or equivalent experience or A+ certified or similar
    • Hands-on using helpdesk ticketing systems (ManageEngine, ServiceNow, JIRA, etc.) to manage customer requests
    • Experience administrating and supporting Windows 10 Enterprise, Bitlocker, Office 365 (OneDrive, Teams, Outlook)/Office Suite, Active Directory, SCCM, Microsoft Edge/IE, Single Sign On, MFA, troubleshooting group policy
    • Experience with Exchange Online mailbox management, calendaring, and synching across multiple clients
    • Excellent written and verb


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