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    Manager, Process - Chicago, United States - Salesforce

    Salesforce
    Salesforce Chicago, United States

    3 weeks ago

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    Description

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    For more information about our website privacy practices, please see our Privacy Statement.
    Manager, Process - Global Seller Experience page is loaded

    Manager, Process - Global Seller Experience

    Apply

    remote type

    Office - Flexible

    locations

    Indiana - Indianapolis

    Illinois - Chicago

    New York - New York

    Texas - Dallas

    time type

    Full time

    posted on

    Posted Yesterday

    job requisition id

    JR249634


    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

    Job Category
    Finance

    Job Details
    About Salesforce
    We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

    Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

    And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

    If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

    As the Global Seller Experience (GSX) Business Process Expert, you will play a key role in driving process and technology innovation for quick wins and long-term solutions.

    Tapping into the Seller experience and collaborating with Sales Leadership and other key business partners, you will align sales processes with broader business goals.

    Your responsibilities include industry best practice research, process analysis, documentation and alignment, and project execution in both a lead and consulting capacity.

    Roles and Responsibilities

    Industry Research & Innovations

    Create, maintain and author sales process Best Practices (Standards, Process Maps, End-to-End Journey Maps, etc.) for Deal Management, Forecasting and Solutions.

    Define and measure KPIs for sub-domain
    Leverage data and pattern analysis on the Seller personas to refine global standards, selling methodology and transformation opportunities
    Serve as a Subject Matter Expert and trusted advisor to business partners in your Sub-Domain (Sales and Solutions/Solutions Engineer processes)
    Partner with Change and Content Management, including Global Enablement, to ensure accuracy of process expertise is aligned for Sales consumption

    Process Analysis and Optimization:


    Develop Key Decision Documents, Process Flows & Content Repositories for sub-domain (Deal Management, Team Selling OR Solutions/Solution Engineering) to drive the execution of the transformative vision and to clear the path for Pre-Build and Build teams.

    Analyze process gaps across regions and market segments, advocating for Sales requirements in enterprise-wide projects
    Identify opportunities for improvement in current state processes, including simplification and pain point analysis
    Recommend quick-wins and strategize on the transformational themes for your sub-domain based on industry research, best-practices, and data-driven decisions
    Vet recommendations with Sales and other stakeholders
    Align solutions and tool recommendations to Process Maps and Jobs To Be Done within your sub-domain

    Project Execution and Delivery
    Consult and execute against Sub-Domain roadmap for prioritized initiatives

    Provide business approvals on projects that work toward the North Star Vision for Future State Transformation, ensuring feedback from cross-functional stakeholders are considered and infused in the recommendation.

    Partner with Business and Technology teams (including TMP) to develop business requirements, solutions and designs aligned with Seller feedback and the North Star vision.

    Identify next steps, risks, issues and blockers for key project deliverables to Project Management & Leadership

    Advocate for Seller personas and Cross Functional Stakeholders when acting as a SME on enterprise-wide projects related to aligned expertise.

    Required Skills/Experience

    Content Creation:
    Proficient in creating comprehensive content related to the Sub-Domain, including Process Maps & Standard Operating Procedures. Demonstrated success in developing content that led to improvement in process efficiency.

    Sales Process Expertise:

    In-depth experience with Sales processes and systems, especially in the Solutions/Solutions Engineering OR Team Selling space, to drive operational excellence.


    Stakeholder Alignment:

    Effective communication and engagement of key stakeholders both internal and external to the organization for continuous visibility and alignment.

    Experience managing global stakeholders and fostering collaboration across diverse teams.

    Data-Driven Decision Making:

    The ability to make informed decisions based on data and key performance indicators (KPIs) related to Sales and Solutions processes.

    Track record of using data analytics to drive strategic decision-making.

    Analytical Skills:
    The ability to critically evaluate information, identify patterns, and analyze data to make informed business decisions.

    Process Optimization:
    Expertise in streamlining and optimizing processes to enhance efficiency and effectiveness.

    Can speak to quantitative improvements (ie:
    % reduction in process cycle time).

    Problem-Solving:
    The ability to identify and address challenges or bottlenecks within the sub-domain process and propose effective solutions.

    Seller Focus:

    Understanding seller needs and behaviors to tailor Sales/Solutions processes that align with customer expectations and improve the overall customer experience.

    Implemented customer-centric sub-domain strategies leading to positive feedback from sellers.
    Accommodations
    If you require assistance due to a disability applying for open positions please submit a request via this

    Accommodations Request Form .
    Posting Statement
    At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.

    We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

    Learn more about Equality at

    and explore our company benefits at

    .
    Salesforce

    is an Equal Employment Opportunity and Affirmative Action Employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

    Salesforce

    does not accept unsolicited headhunter and agency resumes.

    Salesforce

    will not pay any third-party agency or company that does not have a signed agreement with

    Salesforce

    .
    Salesforce welcomes all.

    For New York-based roles, the base salary hiring range for this position is $132,800 to $182,600.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

    Certain roles may be eligible for incentive compensation, equity, benefits.

    More details about our company benefits can be found at the following link:

    About Us

    We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.

    Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

    And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

    If you believe in business as the greatest platform for change and in companies doing well

    and

    doing good – you've come to the right place.

    #J-18808-Ljbffr
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