- Triage, manage and resolve high-level technical issues in a timely manner across various platforms
- Identify trends and escalate unresolved issues to the appropriate internal teams
- Manage the ticketing system, ensuring ticket completeness and resolution
- Document solutions and SOPs in the knowledge base, provide internal communication around resolutions
- Develop and implement strategies to continuously improve technical support processes
- Work directly with senior management to provide feedback and drive product development
- Implement and monitor performance metrics associated with technical issues
- Report on technical escalations and resolutions to stakeholders
- Bachelor's degree in Computer Science, Information Technology, or related field
- 3-5 years experience as an Escalations Manager, Technical Support Manager, or similar
- Excellent problem-solving and communication skills
- Knowledge of IT systems and applications
- Experience with performance metrics and reporting
- Exceptional organizational and multitasking skills
- MongoDB experience or other database experience is preferred
- Basic understanding of JavaScript and debugging using the browser DevTools
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Unlimited PTO Policy
- Paid Holidays
- Short Term & Long Term Disability
- Training & Development
-
Technical Escalations Manager
2 weeks ago
LifeMD Greenville, United StatesAbout us · LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men's and women's health, ...
-
Controls Electrical Installer
6 days ago
Johnson Controls International Greenville, United States**Job Description**: · **Be part of the future** · We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and op ...
-
Automation Sales Project Manager
1 week ago
Aggressive Tooling, Inc Greenville, United StatesAutomation Sales Project Manager Position Description · Aggressive Tooling is seeking an Automation Sales Project Manager to manage the coordination and completion of projects. The Automation Sales Project Manager works closely with the design and sales engineer teams to ensure o ...
-
Radiant Innovations Greenville, United StatesSmappee is a company that focuses on creating smart appliances for energy efficiency. Our goal is to make energy management easy, innovative, and enjoyable. We use cutting-edge technology to empower businesses and individuals to take control of their energy consumption, reduce co ...
-
Bus Operator in Training
5 hours ago
City of Greenville, SC Greenville, United States**Brief Description**: · **Brief Description of the Job** · This is an entry-level trainee position intended for individuals with no, to less than a year of, professional driving experience. Individuals already in possession of a South Carolina Class B Commercial Driver's License ...
-
SAP - Workforce Software (Wfs) Lead, Manager
1 week ago
PRICE WATERHOUSE COOPERS Spartanburg, United StatesTo really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. ...
-
Intake Lead
2 weeks ago
MedBridge Healthcare Greenville, United States· MedBridge is a leading provider of sleep laboratory management services and sleep therapy. We partner with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment and long-term care management ...
-
Senior Trainer
2 weeks ago
Agfa Greenville, United StatesAgfa Radiology Solutions is looking for a Senior Trainer / Technical Support Specialist to join our growing team. This position will be based out of our Greenville SC office. · Responsibilities, but not limited to the following: · Provide knowledge transfer and training with r ...
-
Licensed Practical Nurse
6 days ago
Prisma Health Greenville, SC, United StatesInspire health. Serve with compassion. Be the difference. · Job Summary · The LPN-Resident job has the responsibility of attending all quality and core curriculum classes, actively participating in professional development workshops and peer support groups, and successfully compl ...
-
Information Technology Support Engineer
1 week ago
Palmetto Technology Group (PTG) Greenville, United StatesEssential Duties and Responsibilities: The Quick Fix Engineer's purpose is to be the first connection to PTG for our customer's needs. A successful quick fix engineer will answer phone calls quickly, perform consistent and thorough technical triage, solve MSP and CSP customer IT ...
-
Desktop Support Tech
2 weeks ago
AA2IT Greenville, United Statesa. Candidates should have 2-4 years' experience supporting PC Hardware and software. · b. Comfortability providing hands & feet support for Server and Network is a plus. These requirements are flexible depending on available talent in the area. · Documents, maintains, upgrades, o ...
-
Invoicing Customer Service Coordinator
1 week ago
Total Quality Logistics Greenville, United StatesAbout the role: · As a part of our Billing team, you will specialize in processing payments and billing customers. You will be responsible for providing unparalleled service to TQL's Sales Teams. This role will manage inbound accounting-related requests via phone, email or in pe ...
-
Director of Asset Management
23 hours ago
The Greenville Housing Authority (SC) Greenville, United StatesPOSITION SUMMARY · Under the direction of the Chief Executive Officer, the Director of Asset Management oversees the · day-to- day operations of the TGHA Managed Real Estate Portfolio by implementing policies, · procedures and practices to enable each property to meet budgeted ...
-
Systems Operations Specialist
2 weeks ago
Spero Technology Greenville, United States2nd Shift: Mon-Fri (2:30pm-11pm) · Summary · Provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her ab ...
-
Prisma Health Greenville, United StatesInspire health. Serve with compassion. Be the difference. · Job Summary · The Sr. Employee Relations Consultant collaborates with leadership and team members on work-place issues to resolve them in an effective manner that aligns with Prisma Health's culture and policies. · The E ...
-
Electrical Wireman
1 week ago
Johnson Controls International Greenville, SC, United StatesPaid Training · ~ Medical/Dental/Vision insurance · ~ Health Savings Account (HSA) · ~ Short-Term and Long-Term Disability · ~ Employee Assistance Program · ~ Installs raceways, cables, and wiring to meet local or national codes, standards, and customer system requirements. ...
-
Human Resources Business Partner
2 weeks ago
Conexus Recruiting Greenville, United StatesTitle: HRBP/HR Manager · Compensation: $130-150k + Bonus · Location: Near Greenville, SC · We are partnering with a global client in the logistics and supply chain space that is seeking a strategic HRBP to be "Head of HR" for one of their large distribution centers. They offer t ...
-
Mental Health Specialist
6 days ago
Prisma Health Greenville, United StatesInspire health. Serve with compassion. Be the difference. · Job Summary · Performs direct patient care duties as assigned or delegated by the Charge Nurse to meet the physical, social, emotional, and behavioral needs of the psychiatric and/or chemically dependent patient. Deliver ...
-
Marshall Pickens
2 weeks ago
Prisma Health Greenville, United States Full timeInspire health. Serve with compassion. Be the difference. · Job Summary · Performs direct patient care duties as assigned or delegated by the Charge Nurse to meet the physical, social, emotional, and behavioral needs of the psychiatric and/or chemically dependent patient. Deliver ...
-
Senior Network Engineer
3 weeks ago
Hcltech Greenville, United StatesJob Description · Regional Service Delivery Manager (RSDM- Network Data) · Location: USA · Mandatory Certification CCNP · Preferred · CCIE · 14+ Years of experience along with 3+ years in Network Operations & Service Delivery. · Customer Relationship Management · Primary Skill- ...
Technical Escalations Manager - Greenville, United States - LifeMD
Description
Job Description
Job DescriptionAbout us
LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men's and women's health, allergy & asthma, and dermatology. The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center. LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.
About the role
LifeMD is seeking a dedicated and experienced Technical Support Escalations Manager to join our team. In this role, you will be responsible for providing technical assistance to our providers, employees, and customers as well as triaging high-level technical issues, ensuring they are handled effectively. To succeed in this role, you should have a problem-solving attitude along with the ability to work independently or as part of a team.
Responsibilities
Requirements
Benefits
&v=024){kind=logo}
Technical Escalations Manager professionals in Greenville
-
Chris Kimbrell
IT Technian & Manager with 20+ years experience.