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    Communications Bilingual Operator Patient Services - New Orleans, United States - St Thomas Community Health Center

    St Thomas Community Health Center
    St Thomas Community Health Center New Orleans, United States

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    Job DescriptionPatient Services Representative - Communications Operator

    At St. Thomas Community Health Center our mission is to provide culturally competent
    healthcare of the highest quality, regardless of the patients ability to pay. We foster relevant
    research and educational activities directed toward achieving health initiatives that reduce
    health disparities in our community. Central to our mission is to acknowledging the role of
    institutional racism as causative of these disparities. As such, our work is directed toward
    becoming an antiracist institution.

    Job Summary

    A patient services representative is responsible for handling incoming calls from patients, providing assistance, and resolving inquiries or concerns. Overall, a patient services representative plays a vital role in providing excellent customer service, addressing patient inquiries, and ensuring patient satisfaction over the phone. They contribute to the efficient operation of the call center and help maintain positive relationships between patients and the healthcare facility.

    Responsibilities
    • Answering calls: Handling a high volume of incoming calls from patients
    • Resolving issues: Listening to patient concerns, complaints, or issues and working to resolve them in a timely and satisfactory manner.
    • Scheduling appointments: Assisting patients in scheduling appointments and coordinating with healthcare providers.
    • Documenting calls: Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken.
    • Providing exceptional customer service: Ensuring a positive and professional experience for patients.
    • Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication.
    • Adhering to regulations and policies: Following all applicable healthcare regulations, privacy laws, and organizational policies.
    Qualifications

    Required:
    • At least 2 years of college
    • Good written/verbal communication skills
    • Problem-solving skills
    • Experience using Microsoft Office, internet and email.
    • 2 years of administrative experience
    • Bilingual - Spanish
    Preferred:
    • 3 years of administrative experience
    • Bachelor's Degree
    St Thomas Community Health Center offers a full competitive and comprehensive benefits package for full-time employees. Just a few of the great benefits we provide at St Thomas Community Health Center are:
    • Medical
    • Dental
    • Vision
    • Life Insurance
    • Accidental Death & Dismemberment
    • Short-Term Disability
    • Long-Term Disability

    This is a remote position.

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