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    Customer Success Manager - Peoria, United States - John Bombinski Agency LLC - American Family Insurance

    John Bombinski Agency LLC - American Family Insurance
    John Bombinski Agency LLC - American Family Insurance Peoria, United States

    1 week ago

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    Description
    Job Description

    Job Description


    Benefits:
    Bonus based on performance
    Competitive salary
    Opportunity for advancement
    Paid time off
    Training & development

    Job Summary
    The

    Customer Success Manager

    provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

    Responsibilities
    Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
    Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
    Drives customer satisfaction by following J

    D Powers best practices:
    Personal Insurance Review, rate revision notification, and claims process
    Processes change to existing accounts and policies and find opportunity to sale additional products that may be appropriate.
    Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
    Schedules appointments with existing or prospective customers for agency employees.

    Qualifications
    Active Property & Casualty License required.
    Customer service experience
    Effective communication skills
    Ability to obtain Personal Lines licenses within 30 days of employment.
    Self-starter who is motivated by goals and customer success.

    #J-18808-Ljbffr


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