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    Customer Success Manager - Peoria, United States - John Bombinski Agency LLC - American Family Insurance

    John Bombinski Agency LLC - American Family Insurance
    John Bombinski Agency LLC - American Family Insurance Peoria, United States

    3 weeks ago

    Default job background
    Description

    Benefits:
    Bonus based on performance

    Competitive salary

    Opportunity for advancement

    Paid time off

    Training & development

    Job Summary The Customer Success Manager provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

    Responsibilities

    Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

    Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

    Drives customer satisfaction by following J

    D Power's best practices:
    Personal Insurance Review, rate revision notification, and claims process

    Processes change to existing accounts and policies and find opportunity to sale additional products that may be appropriate.

    Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

    Schedules appointments with existing or prospective customers for agency employees.

    Qualifications

    Active Property & Casualty License required.

    Customer service experience

    Effective communication skills

    Ability to obtain Personal Lines licenses within 30 days of employment.

    Self-starter who is motivated by goals and customer success.

    #J-18808-Ljbffr


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