Jobs
>
Scottsdale

    Customer Success Manager - Scottsdale, United States - Early Warning Services

    Early Warning Services
    Early Warning Services Scottsdale, United States

    1 week ago

    Default job background
    Description


    Come build the next-gen fintech at Early Warning, network operator of Zelle, where we're relentlessly focused on empowering prosperity in all its forms.


    From fast money movement for over 100 million people who can access Zelle directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives.

    And we're only getting started.


    With new state-of the-art offices in Scottsdale, AZ (Headquarters), Chicago, IL, San Francisco, CA – plus a growing presence in New York City – we're entering our next big chapter.

    We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible.

    Priority hiring locations are Scottsdale, AZ, Chicago, IL, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA.

    We are not actively recruiting in Rhode Island.

    People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond.

    We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture.

    Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

    Join us and make your mark on what's next in fintech.

    Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

    Overall Purpose

    This position is the primary point of contact for Early Warning's customers. Provides high level support to remove customer support impediments. Represents the customer, their requirements and facilitates discussions with internal departments for delivery of timely solutions.

    This role will use their in-depth knowledge of business processes, deep knowledge of the product being sold and technical understanding to drive and increase adoption and utilization of company products.

    Should recommend product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s) to achieve customer's desired result.

    May also have expertise in specific areas such as certification, contracting and billing. Those roles would focus less on product functionality and more on the specific are of expertise.

    Essential Functions

    Responds and provides support of all customer incoming calls, emails or other social media platforms and ensures their resolution
    Proactively responds to customer queries and ensures consistent, thorough communication until issue is solved or complaint is adequately resolved.
    Raises third-party vendor tickets and oversees the ticket through resolution
    Resolves incidents and complaints; updates case management system with actions taken. Handles and responds to customer escalations only involving the Manager when escalation is required.

    Leads discussions with more junior team members to share knowledge and understand customer needs; includes sales team in escalations and sensitive resolutions.

    Ensures department is in compliance with internal policies and procedures.
    Collaborates with sales to understand and negotiate through billing and contractual challenges specific to each customer.
    Maintains records of changes, product enhancements, product pricing or other customer specific items; proactively building out customer background and learns to recognize new business opportunities

    Organizes discussions between customers and delivery, sales, operations, transmissions, legal and billing to resolve status, production, delivery and billing inquiries.

    Formulates recommendations for process efficiencies throughout the department
    Supports the company's commitment to protect the integrity and confidentiality of systems and data.

    Minimum Qualifications

    Education and experience typically obtained through completion of a Bachelor's Degree in Business Administration, Operations Management or related field.
    Prior customer support and escalation experience.
    Demonstrated ability to leverage problem solving skills and appropriate technical tools to perform day-to-day support administration tasks, root-cause analysis and service management (such as log interpretation and performance monitoring)
    Excellent written, verbal and interpersonal communications skills.
    Utilize critical thinking skills, customer understanding and product knowledge to suggest product modifications or best practices of using EWS tools
    Background and drug screen.

    Preferred Qualifications

    Financial services / banking experience preferably in customer service/sales roles
    Contract experience; reading, reviewing and general understanding of contract documents
    Additional related education and/or experience preferred

    Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

    Physical Requirements

    Working conditions consist of a normal office environment.

    Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.

    Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

    Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

    The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

    Some of the Ways We Prioritize Your Health and Happiness


    Healthcare Coverage –Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

    401(k) Retirement Plan –Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

    Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

    12 weeks of Paid Parental Leave

    Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.


    And SO much more We continue to enhance our program, so be sure to check our Benefits page here for the latest.

    Our team can share more during the interview process


    Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.

    The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

    #J-18808-Ljbffr
  • Versaterm

    Partner Success Manager

    1 week ago

    Versaterm Mesa, United States

    **Who We Are** · For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm's dedication to publi ...

  • COMPLIANCE TESTING LLC

    Client Success Manager

    1 week ago

    COMPLIANCE TESTING LLC Mesa, United States

    Compliance Testing (CT) is looking for a Client Success Manager to join the dream team in the Gilbert/Mesa, Arizona office. This internal client advocate will be a key leader in championing our organization-wide effort to consistently leave our clients in shock and awe about the ...

  • Applied Technology Group Inc

    Manager of Customer Success

    1 week ago

    Applied Technology Group Inc Phoenix, United States

    We are a close-knit team that takes pride in our work and loves working together. We are customer-obsessed and are willing to go the extra mile for our customers. The Manager of Customer Success leads a team of 4-8 CSMs that help maintain high levels of satisfaction and engagemen ...

  • Kiln

    Member Success Manager

    3 days ago

    Kiln Phoenix, United States

    **About Kiln**: · Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. · Kiln opened its first 2 locations in 2018 in Salt Lake City ...

  • ServiceTitan

    Customer Success Manager

    5 days ago

    ServiceTitan Glendale, United States

    Ready to be a Titan? · As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals ...

  • Investorlift

    Customer Success Manager

    2 days ago

    Investorlift Scottsdale, United States

    Job Description · Job Description Salary: · At Investorlift, the success of our clients is paramount to the continued success of our data driven SaaS platform, and every interaction with our clients will lead to a greater depth of understanding of the tools available to them to ...

  • PayPal

    Customer Success Manager

    2 weeks ago

    PayPal Scottsdale, United States

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secu ...

  • Lead Forensics

    Customer Success Manager

    23 hours ago

    Lead Forensics Scottsdale, United States

    Customer Success ManagerBasic salary $40,000 · The following information provides an overview of the skills, qualities, and qualifications needed for this role. · - $65,000, plus commissionScottsdale (Flexible remote working available)We are looking for Customer Success Manager' ...

  • Charger Logistics

    Customer Success Manager

    1 week ago

    Charger Logistics Scottsdale, United States

    Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. · Charger logis ...

  • Investorlift

    Customer Success Manager

    5 days ago

    Investorlift Scottsdale, United States

    Job Description · Job DescriptionSalary: · At Investorlift, the success of our clients is paramount to the continued success of our data driven SaaS platform, and every interaction with our clients will lead to a greater depth of understanding of the tools available to them to l ...

  • Podium

    Field Customer Success Manager I

    3 days ago

    Podium Phoenix, United States

    At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, comm ...

  • Top Talent Consulting

    Customer Success Manager

    2 days ago

    Top Talent Consulting Tempe, United States

    Job Description · Job DescriptionWe are looking for a Customer Service Manager to help us get to the next level. We are a real estate photography and marketing company that helps busy agents save time and look good so they can focus on selling more homes and growing their busines ...

  • CharacterStrong

    Customer Success Manager

    1 week ago

    CharacterStrong Mesa, United States

    Job Description · Job DescriptionSalary: Starting Salary Range $65,000-$80,000 commensurate with experience · Job Description · The Customer Success Manager is a pivotal role within CharacterStrong, dedicated to ensuring that our customers receive unparalleled support and guidanc ...

  • COMPLIANCE TESTING LLC

    Client Success Manager

    1 week ago

    COMPLIANCE TESTING LLC Mesa, United States

    Job Description · Job DescriptionCompliance Testing (CT) is looking for a Client Success Manager to join the dream team in the Gilbert/Mesa, Arizona office. This internal client advocate will be a key leader in championing our organization-wide effort to consistently leave our cl ...

  • CharacterStrong

    Customer Success Manager

    6 days ago

    CharacterStrong Mesa, United States

    Job Description · Job DescriptionSalary: Starting Salary Range $65,000-$80,000 commensurate with experience · Job Description · The Customer Success Manager is a pivotal role within CharacterStrong, dedicated to ensuring that our customers receive unparalleled support and guidanc ...

  • COMPLIANCE TESTING LLC

    Client Success Manager

    5 days ago

    COMPLIANCE TESTING LLC Mesa, United States Full time

    Compliance Testing (CT) is looking for a Client Success Manager to join the dream team in the Gilbert/Mesa, Arizona office. This internal client advocate will be a key leader in championing our organization-wide effort to consistently leave our clients in shock and awe about the ...

  • Optum

    Clinical Operations Supervisor Chandler- Az

    5 days ago

    Optum Scottsdale, United States

    For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start **Caring. Connecting. Growing together.** · The Practice Leader is responsible for ov ...

  • LL Flooring

    Store Manager

    1 week ago

    LL Flooring Scottsdale, United States

    Estimated annual salary $52,000 + Monthly Bonus ($2k mo. $55K - $75K) · **Opportunity for Store Manager**: · The Retail Store Manager at LL Flooring has complete accountability and responsibility for the day-to-day and long-term operations and financial success of a retail floori ...

  • GPS Insight

    Account Manager

    4 days ago

    GPS Insight Scottsdale, United States

    **Who We Are **GPS Insight** offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, fie ...

  • American Flyers

    Assistant Aviation Operations Manager

    1 week ago

    American Flyers Scottsdale, United States

    Nationally recognized flight school in business for over 80 years seeks Assistant Aviation Operations Manager. This position is a key role in the success of our company, enabling you to gain experience in all aspects of our flight training operations to eventually prepare you for ...