Partner Success Manager - Mesa, United States - Versaterm

Versaterm

Verified Company

Mesa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who We Are

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure.

Versaterm's dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.

This is an exciting time for us We're currently experiencing significant growth, with increased sales and installations of our public safety products.

So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.

The Role
The Partner Success Team at Versaterm works with our partner agencies in advocation of achievement of their unique goals. We ensure that we are providing the best partnership possible from adoption to value realization.

The Partner Success Manager (PSM) is the main point of contact for our clients and has the primary responsibility of providing excellence in customer service within the well-defined Partner Success functions.

The position can be performed out of any of our offices across the United states or remotely from your home-based office.

What You'll Do

Own and manage longterm partnership with a portfolio of partner agencies from postsale to product launch and beyond
Serve as point of contact for assigned partners
Advocate for assigned partner agencies
Work closely with sales, implementation, support, and product teams to align exceptional service delivery
Remain focused on the three primary goals of a

Partner Success:
drive value, reduce/manage churn, and support the renewal process

In cooperation with the Director of Partner Success, determine the metrics, health scores, and KPIs relevant to each account
Collaborate with sales, product, and marketing to support strategies across the Versaterm ecosystem with the goal of increasing ROI

What You'll Bring

Proficiency in use of Office 365, Microsoft Teams, and Salesforce
25 years of experience in customer success or customer experience with preference given to public sector customer base
Exceptional time management skills
Excellent written, verbal, and interpersonal communication skills
Strong attention to detail
Bachelor's degree in Business, Public Administration, Computer Science considered an asset

You'll Succeed if You Have

A strong desire to provide exemplary customer service
Project management experience
Public or civil public safety experience
The ability to prioritize and multitask
Data analysis experience
Excellent communication skills and the ability to hold executivelevel internal and external conversations that drive business and move relationships forward

Nice to Haves