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    Customer Success Manager - McKinney, United States - Versaterm

    Versaterm
    Versaterm McKinney, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionSalary:

    About Us
    For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by steadfast dedication to customer satisfaction, the development of innovative software solutions driven by advanced technologies, and a team passionately dedicated to making a positive impact on the lives of those sworn to serve.

    Integrated Computer Systems, a Versaterm Public Safety Company, has been delivering public safety software solutions to police, fire, and EMS agencies for over 25 years. Our goal is to be a partner with our agencies and the communities they serve. The company is headquartered in McKinney, Texas (Dallas Ft. Worth metro area).

    ICS develops and markets the core software systems that many of the top-performing public safety agencies use to run their operations. Our flagship suite of products, including computer-aided dispatch, mobile data client, and records management system, is used by 9-1-1 dispatchers, police, firefighters, and EMS personnel to keep their communities

    safe - from first call to prosecution.

    This is an exciting time for us We are currently undergoing significant growth, marked by increased sales and implementations of our public safety products. Join us as we continue to innovate, focusing on creative and seamless solutions that empower our customers to prioritize the communities they serve.

    The Role
    The Customer Success Manager will take ownership of our customers' success. This role will require strong communication skills via phone, email, virtual meetings, and in-person meetings. You will be responsible for building direct relationships with customers to deeply understand their agency needs and challenges. By understanding those needs and challenges, you will be responsible for developing and delivering action plans to ensure our agencies are getting the full value out of our software and to ensure our future developments align with their needs. This position will serve as the voice of the customer (VoC) during internal planning meetings.

    You will be given the flexibility to bring your creativity, energy, and grit to the job to accomplish the goals of increasing customer experience and satisfaction

    Responsibilities:

    • Understanding of public safety software systems

    • Answer customer support tickets related to agencies you are managing

    • Present and train new and existing users

    • Demo the software to new prospect


    • Willingness to travel up to 30% of the time to agencies (in Texas) to support Go-Live of our system

    Key Competencies

    • Intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines

    • Ability to multitask, prioritize and manage time efficiently

    • Independent worker and team collaborator

    • Excellent communication, listening and problem-solving skills

    • Ability to forge robust internal and external partnerships

    The ideal candidate

    • Previous experience in public safety (CAD/RMS) industry is preferred

    • Strong phone presence and verbal communication skills

    • Proficient with corporate productivity and web presentation tools

    • Strong people skills and listening skills

    • Team player who embraces accountability in his/her position

    • Ability to multi-task, prioritize, and manage time effectively


    • Bachelors Degree or equivalent

    Equal Opportunity
    Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact

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