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    Customer Success Manager - Plano, United States - OpenGov

    OpenGov
    OpenGov Plano, United States

    1 day ago

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    Description

    About OpenGov - Exciting Opportunity with a Positive Influence

    OpenGov is committed to revolutionizing communities through innovative solutions designed for state and local governments. Join our team to play a significant role in supporting small business owners, ensuring transparent use of tax dollars, enhancing infrastructure safety, simplifying permitting processes, and assisting in disaster recovery efforts. Your contributions will directly impact the lives of individuals.

    Recognized as a recipient of Top Workplaces USA award and Forbes America's Best Startup Employer, OpenGov provides a fulfilling career path unlike any other.

    Position Overview

    As a vital member of the Customer Success Management (CSM) team at OpenGov, you will be tasked with fostering and expanding relationships between the company and its clientele. Your primary focus involves understanding customer requirements, driving product adoption, ensuring customer loyalty, and supporting program growth. By utilizing your expertise in influencing skills and process enhancement, you will effectively advocate OpenGov solutions to maximize customer benefit.

    Role Responsibilities

    • Key Performance Indicators (MBO): Adoption, Program Expansion, Relationships and Satisfaction, Commercial
    • Employ a consultative approach to promote platform adoption and expansion within a government client portfolio
    • Occasionally travel to meet with clients
    • Cultivate strong customer relationships to improve retention and satisfaction levels
    • Serve as a primary contact for addressing customer concerns and opportunities
    • Monitor customer usage and requirements to deliver customized support and optimize solution efficacy
    • Promote product functionalities that enhance customer workflows
    • Devise strategies for enhancing customer relationships across different levels
    • Collaborate with internal teams to implement solutions and enhance customer utilization
    • Collect and communicate customer feedback and feature requests
    • Identify and leverage opportunities for upselling

    Qualifications and Preferred Background

    • 2-5 years of experience in Customer Success Management within a rapidly growing organization
    • Ability to adapt to changing products and customer demands
    • Demonstrated expertise in SaaS and sales cycles
    • Strong interpersonal and relationship-building capabilities
    • Familiarity with Salesforce and other Customer Success tools
    • Knowledge of government budgeting or finance is advantageous
    • Outstanding presentation and communication skills

    Explore the OpenGov Distinction

    » Leadership: Spearheaded by CEO Zac Bookman, known for his purposeful leadership and industry recognitions

    » Growth: Join us in catering to 1,800+ governments and witnessing substantial expansion

    » Culture: Acknowledged as a premier workplace with outstanding benefits and a conducive atmosphere

    » Perks: Benefit from competitive perks and wellness initiatives

    » Product: A frontrunner in cloud software for governmental bodies

    » Mission Driven: Support us in promoting efficient and responsible government practices

    Join our diverse team and contribute to driving positive social change.

    OpenGov is an equal opportunity employer dedicated to fostering workplace diversity.

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