Jobs
>
Phoenix

    Manager of Customer Success - Phoenix, United States - ATG

    ATG
    ATG Phoenix, United States

    2 weeks ago

    Default job background
    Description

    ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with industry experience and knowledge.

    Summary

    The Manager of Customer Success leads a team of 4-8 CSMs that help maintain high levels of satisfaction and engagement among our customer base. The Manager of Customer Success is responsible for making sure the clients under their team are constantly realizing the value of ATG, driving adoption and outcomes leading to renewals, expansion, and advocacy. The position is a member of the Customer Success organization and reports directly to the VP, Customer Success. We are a close-knit team that takes pride in our work and loves working together. We are customer-obsessed and are willing to go the extra mile for our customers.

    Responsibilities

    • Lead a team of 4-8 CSMs to effectively renew and upsell an assigned book of business of existing customers.
    • Develop a deep understanding of your customer's businesses, including their objectives and success criteria and how it fits into their short-term and long-term goals
    • Coach CSMs on helping customers understand best practices which will inform strategy and tactics to improve customers ROI, exceed customers' business objectives, and ultimately lead to growth.
    • Work cross-functionally and collaboratively with internal teams (Sales, Support, Marketing, Services) to ensure timely renewals and growth within your account base
    • Identify processes and tools to automate customer success touchpoints
    • Gain expert knowledge of ATG offerings with the ability to support CSMs on customer calls
    • Ability to develop Customer Success Representatives ensuring they are hitting their assigned targets
    • Hire and train future CSMs as needed

    Qualifications

    • Bachelor's degree required.
    • 2-3 years' experience in a customer facing role, either through customer success, sales, or account management
    • Must be able to work in a fast-paced environment with occasional interruptions. Able to be at desk, phone and computer for long periods of time preparing, sending and receiving emails and extensive phone work.
    • Strong relationship management, problem-solving, organizational and phone skills, customer service, and written/oral communication skills required.
    • Must have intermediate computer skills and abilities in: MS Office programs; Excel, Word and Outlook.
    • Preferred experience using MS Dynamics CRM, and Gong
    • Must be able to read, write and speak English clearly to collaborate with customers and colleagues. Ability to read and comprehend simple instructions, short correspondence, and memos and write simple correspondence. Ability to effectively present information Virtually and Live, 1 on 1 and in small group situations to customers, clients, and other employees of the organization.
  • Applied Technology Group Inc

    Manager of Customer Success

    3 weeks ago

    Applied Technology Group Inc Phoenix, United States

    We are a close-knit team that takes pride in our work and loves working together. We are customer-obsessed and are willing to go the extra mile for our customers. The Manager of Customer Success leads a team of 4-8 CSMs that help maintain high levels of satisfaction and engagemen ...

  • Packard Culligan Water

    Customer Success Specialist

    1 week ago

    Packard Culligan Water Phoenix, United States

    Join Our Dynamic Team · Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and enjoy working where company culture is important? Join our team at Culligan Water in Phoenix, AZ, where our employees don't just ...

  • Zenventory

    Customer Success Agent

    5 days ago

    Zenventory Phoenix, United States

    **What you will do**: · - **Become an expert in Zenventory Warehouse Management software **and the industries we serve. · - Field inbound phone calls and tickets from existing customers to help promptly **resolve any product questions and document bug reports.** Serve as an inter ...

  • Podium

    Field Customer Success Manager I

    2 weeks ago

    Podium Phoenix, United States

    At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, comm ...

  • Podium

    Field Customer Success Manager I

    1 week ago

    Podium Phoenix, United States

    At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, comm ...

  • LOFTY INC.

    Property Management Customer Success Representative

    1 week ago

    LOFTY INC. Phoenix, United States

    : · LoftyWorks is a comprehensive prop-tech software solution that simplifies property management through various tools, including CRM automation and customer communication. It facilitates efficient operations, property portfolio management, and offers top-tier financial manageme ...

  • Radancy

    Customer Success Manager

    1 week ago

    Radancy Glendale, United States

    Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those needs · - Identify opportunities to expand platform usa ...

  • ServiceTitan

    Customer Success Manager

    2 weeks ago

    ServiceTitan Glendale, United States

    Ready to be a Titan? · As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals ...

  • Aviatize

    Customer Success Agent

    1 week ago

    Aviatize Mesa, United States

    Do you love airplanes, helicopters and generally anything that flies? · Are you also super confident talking to new people and like to exceed expectations ? · Then we might be looking for you · Aviatize, a leading software company in the general aviation industry is looking to hi ...

  • VIVAHR

    Customer Success Specialist

    2 weeks ago

    VIVAHR Gilbert, United States

    We are looking for a dynamic Customer Success Specialist to help us onboard customers and retain our core customer base. In this role, you will work directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain ...

  • 1stMILE, LLC

    Customer Success Specialist

    2 weeks ago

    1stMILE, LLC Goodyear, United States Part time

    1stMILE is a software technology company focused on providing payment solutions to businesses in the automotive marketplace. We have more than 18,000+ locations using our software to process payments and increase revenue via our integrated solutions. · We are looking for a **Cust ...

  • Reputation

    Customer Success Specialist

    3 days ago

    Reputation Scottsdale, United States

    Why Work at Reputation? · Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. · We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 mi ...

  • Reputation

    Customer Success Manager

    2 days ago

    Reputation Scottsdale, United States

    Why Work at Reputation? · Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. · We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 mi ...

  • ATG

    Manager of Customer Success

    2 weeks ago

    ATG Phoenix, United States

    ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG ha ...

  • Bridgestone America, Inc.

    Customer Success Manager

    2 days ago

    Bridgestone America, Inc. Phoenix, United States

    **Customer Success Manager - Otr** · Employee: Regular : Full time · Location: Phoenix , AZ · Team: Information Technology · : 2021_30224 · Zip Code: 85007 · Posted Date: :00:00 · **Job Description** · This position plays a vital role in managing and administering OTR Mob ...

  • Lofty Inc

    Customer Success Manager

    5 days ago

    Lofty Inc Phoenix, United States

    Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and ...

  • TELUS

    Customer Success Manager

    2 weeks ago

    TELUS Phoenix, United States

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical ...

  • Prepass

    Customer Success Associate

    2 days ago

    Prepass Phoenix, United States Permanent

    About PrePass · PrePass is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and ...

  • Trapp Technology

    Customer Success Manager

    1 week ago

    Trapp Technology Phoenix, United States

    Job Details · Job Location · Remote or - Phoenix, AZ · Remote Type · Fully Remote · Position Type · Full Time · Salary Range · $57, $64,999.00 Base+Commission/year · Travel Percentage · Up to 25% · Job Shift · Standard (8AM to 5PM) · Description · The Customer Success Man ...

  • Trellix

    Customer Success Manager

    1 week ago

    Trellix Phoenix, United States

    Job Title: · Customer Success Manager · Role Overview: · The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to ...