-
Manager of Customer Success
1 week ago
Applied Technology Group Inc Phoenix, United StatesWe are a close-knit team that takes pride in our work and loves working together. We are customer-obsessed and are willing to go the extra mile for our customers. The Manager of Customer Success leads a team of 4-8 CSMs that help maintain high levels of satisfaction and engagemen ...
-
Member Success Manager
2 days ago
Kiln Phoenix, United States**About Kiln**: · Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. · Kiln opened its first 2 locations in 2018 in Salt Lake City ...
-
Field Customer Success Manager I
2 days ago
Podium Phoenix, United StatesAt Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, comm ...
-
Customer Success Manager
4 days ago
ServiceTitan Glendale, United StatesReady to be a Titan? · As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals ...
-
Partner Success Manager
6 days ago
Versaterm Mesa, United States**Who We Are** · For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm's dedication to publi ...
-
Client Success Manager
1 week ago
COMPLIANCE TESTING LLC Mesa, United StatesCompliance Testing (CT) is looking for a Client Success Manager to join the dream team in the Gilbert/Mesa, Arizona office. This internal client advocate will be a key leader in championing our organization-wide effort to consistently leave our clients in shock and awe about the ...
-
Manager of Customer Success
5 days ago
ATG Phoenix, United StatesATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG ha ...
-
Manager of Customer Success
6 days ago
ATG Phoenix, United StatesATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG ha ...
-
Customer Success Manager
2 weeks ago
Bridgestone America, Inc. Phoenix, United States**Customer Success Manager - Otr** · Employee: · Regular : Full time · Location: · Phoenix , AZ · Team: · Information Technology · : · 2021_30224 · Zip Code: · 85007 · Posted Date: · :00:00 · **Job Description** · This position plays a vital role in managing and administeri ...
-
Customer Success Manager
15 hours ago
TELUS Phoenix, United StatesTELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical ...
-
Customer Success Manager
2 weeks ago
Lofty Inc Phoenix, United StatesLofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and ...
-
Member Success Manager
2 days ago
Kiln Phoenix, United StatesJob Description · Job DescriptionSalary: · About Kiln: · Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. · Kiln opened its fi ...
-
Customer Success Manager
1 week ago
Sysco Northeast Rdc Phoenix, United StatesCompany: · US3089 Sygma San Antonio, a Division of The Sygma Network, Inc · Zip Code: · 78218 · Minimum Level of Education: · Bachelor's Degree · Employment Type: · Full Time · Travel Percentage: · 0 · COMPENSATION · INFORMATION: · The pay range provided is not indicative o ...
-
Client Success Manager
5 days ago
Ylopo Phoenix, United StatesJob Description · Job DescriptionAbout Us · Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoi ...
-
Client Success Manager
4 days ago
CXT Software Phoenix, United StatesJob Description · Job DescriptionThis is a remote position. · CXT Software is looking for a Client Success Manager to join us and drive forward our client success department. We offer a full-time position with a salary range of $70,000 - $85,000 annually. In this pivotal role, yo ...
-
Strategic Customer Success Manager
1 week ago
Choice Hotels Phoenix, United StatesStrategic Customer Success Manager · Scottsdale, AZ (Hybrid) · Who are we looking for? · SkyTouch Technology, an early innovator of cloud-based, mobile-enabled property management system (PMS) solutions for the hospitality industry, has an exciting opportunity as our Strategic ...
-
Technical Client Success Manager
2 weeks ago
StorSuite Arizona, United StatesWho we are · StorSuite is a vertically integrated, asset-based service provider established to support owners and operators within the self-storage industry. Our team of experts with extensive knowledge in operations, marketing, technology, tenant protection, and investments is ...
-
Product Manager, Customer Success
2 weeks ago
Intel Phoenix, United StatesJob Details: · Job Description: · SMG's Global Customer Success (GCS) is a worldwide team which effectively partners with all Intel business units to provide a full range of customer support that spans the lifecycle for Intel's products, programs, and services. · Our global ser ...
-
Enterprise Customer Success Manager
1 week ago
Virtuous Phoenix, United StatesAbout Us · At Virtuous, our mission is to build better solutions and create a culture of collaboration and growth. We aim to move the needle on global generosity by making a positive impact on the nonprofits we serve and intrinsically, the world. At our core, we aim to blend phil ...
-
Customer and Sales Success Manager
1 week ago
Shaw Industries Group Inc Phoenix, United StatesCustomer and Sales Success Manager - Phoenix, AZ page is loaded · Customer and Sales Success Manager - Phoenix, AZ · Apply · locations · Shaw Plant 72, 900 VD Parrot Parkway, Dalton, GA 30721 USA · Washington · Arizona · Colorado · California · time type · Full time · ...
Customer Success Manager - Phoenix, United States - Trapp Technology
Description
Job Details
Job Location
Remote or - Phoenix, AZ
Remote Type
Fully Remote
Position Type
Full Time
Salary Range
$57, $64,999.00 Base+Commission/year
Travel Percentage
Up to 25%
Job Shift
Standard (8AM to 5PM)
Description
The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp
Technology's customers. The position serves as the primary point of contact for assigned accounts,
accountable for understanding their needs, and collaborating with internal teams to deliver
outstanding service. This role requires a strategic mindset, excellent communication skills, and a
passion for ensuring client success.
Essential Duties:
Builds and maintains strong, trusting relationships with assigned client accounts.
Understands client objectives and works collaboratively to meet their needs.
Develops account plans with key team stakeholders to achieve client goals and objectives.
Identifies opportunities for account growth and upsells additional services.
Conducts regular/frequent cadence meetings with assigned customer accounts to ensure
services provided meet standards.
Provides regular updates to clients on project status and performance metrics.
Ensures governance on contracted services and manages scope of customer support requests.
Proactively identifies potential issues and implements preventive measures.
Works closely with internal teams to troubleshoot and solve problems.
Gathers client feedback and uses it to enhance service delivery.
Conducts client satisfaction surveys and implements improvements based on results.
Prepares and presents regular reports on account performance. Uses data insights to make
informed decisions and recommendations.
Tracks assigned Customer Incidents and Service Requests and ensures the complete
resolution by the Service Delivery team.
Acts as the single point of escalation for Service Requests and ensures prompt and accurate
communication with customers.
Communicates with customers via Phone, Chat or Email mediums; keeping them informed of
support request progress, impending change notifications or mutually agreed maintenance
schedules.
Maintains accuracy and completeness of Service Delivery Knowledge base.
Participates in TRAPP internal meetings and required trainings.
Maintains a professional image and demonstrates an understanding of and follows all TRAPP
Policies and Procedures.
Other duties as assigned.
Qualifications
Qualifications:
High School Diploma or GED equivalent, required.
2+ years of experience in the Computer Industry in a hands-on technical position.
4+ years of experience in customer service.
1+ years of experience in a leadership role, preferred.
Self-motivated with the ability to work in a fast paced, technically advanced environment.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Ability to manage multiple tasks and deadlines in a fast paced environment.