case manager - Montebello, United States - Montebello Unified School District

Description

Salary :
$50, $65,876.16 AnnuallyLocation : Montebello, CA

Job Type:
Full-Time

Job Number:
CM-PS-RSDepartment: Pupil and Community Services
Opening Date: 04/10/2023

Closing Date:
ContinuousDescription

Position Information:
This is an Open Competitive recruitment to create an eligibility list for 1 vacancy.

Incumbents in this classification are expected to work eight (8) hours a day, five (5) days a week, and twelve (12) months a year.

Candidates must submit proof of all required documents to be considered for the recruitment process.

GENERAL PURPOSEUnder the direction of an assigned Sergeant, assists LA County Deputy Probation Officer and other Police Service sworn personnel in managing cases related to students on probation and at-risk youth; assists in the assessments of at-risk youth to determine their educational needs as well as their social risks and strengths; by providing documents and conducting research; performs complex and difficult office and administrative support duties; types technical documents and reports.

A secondary responsibility is to perform responsible dispatching duties to assist School Police in timely responses to routine and emergency calls, monitors alarm equipment; receives and transmits routine and emergency radio messages; receives telephone calls; prepares various reports, logs, correspondence and files; and performs related duties as assigned.

DISTINGUISHING CHARACTERISTICSA Case Manager, Police Services independently performs a wide variety of difficult and responsible office and administrative support functions requiring a thorough knowledge of Police Department rules, policies and procedures.

Incumbents use advanced word processing, spreadsheet and graphics skills in the development of technical documents and presentation materials. They may provide general office administrative support services and provide backup to other office clerical and administrative staff.

Assigned work requires the use of initiative and judgment in selecting appropriate work methods, understanding and applying complex information requiring a high degree of accuracy and interacting with and handling routine to non-routine questions, complaints and problems based on knowledge gained through experience.

This single position classification exercises independent thinking and judgment when receiving and responding to calls, alarms in schools and offices; initiates, receives, and transmits radio messages; dispatches School Police patrol units.

DutiesESSENTIAL DUTIES AND RESPONSIBILITIESThe duties listed below are intended only as illustrations of the various types of work that may be performed.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.1.

Assists an LA County Probation Officer by conducting research and providing available materials related to at-risk-youth or students on probation.2.

Prepares cases to be filed with the LA County District Attorney's Office, and acts as a liaison officer between the courts and the Police Department.3.

Types, composes and revises reports, correspondence, memoranda, agreements, and other specialized documents; types from rough notes, drafts, and brief oral instructions; edits and revises materials; composes standard correspondence; maintains and updates confidential office files, logs, lists, directories, records and databases according to Police Department policies and regulations; creates standard spreadsheets; designs and revises department forms; data enters information.

4.

Performs research and compiles data for reports, hearings, cases and records; requests information from various agencies; verifies data accuracy and completeness; assigns case numbers to police reports.

5.

Monitors alarm equipment and receives incoming emergency and routine radio and telephone calls; determines appropriate action based upon available information; secures and records necessary information regarding nature and location of incidents; dispatches necessary police, fire or other emergency resources according to established procedures.6.

Maintains contact with District School Police and dispatches units to assigned intrusion calls, routine and emergency calls for service.7. Receives telephone calls from the public reporting irregularities and incidents at schools or other District facilities.8.

Inputs information into computer programs, collects and files information regarding incidents and Police Department activity; compiles data, prepares and types reports as assigned.9.

Operates a variety of equipment such as two-way radio communication system and radio/transmit monitor, computer terminal, telephone, copier and record management systems10.Processes and maintains a variety of confidential information.11.Performs related duties.

QualificationsMINIMUM QUALIFICATIONSKnowledge of:
1. Basic principles of public safety dispatching and related codes.2. Techniques of maintaining composure in emergency situations.3. Correct oral and written usage of English and preferably a designated secondlanguage.4. Modern office practices, procedures and equipment.5. Operation of a computer terminal.6. Interpersonal skills using tact, patience and courtesy in-person and over the telephone.7. Ability to be trained, and use a Record Management System (RMS)/ Computer Automated Dispatch (CAD) system.


Ability to:
1. Monitor alarm equipment; receive and transmit routine and emergency radio messages; receive telephone calls.2. Reason and respond quickly and effectively to emergency situations in a calm and efficient manner.3. Speak clearly and concisely over communications systems.4. Learn to interpret, apply and explain rules, regulations, policies and procedures.5.

Operate a variety of departmental equipment such as two-way radio communications system and radio/transmit monitor, computer terminal, telephone and copier.6.

Prioritize emergency situations.7. Perform clerical duties such as filing and typing records and reports. Gather, assemble, analyze, evaluate and use facts and evidence.8. Maintain confidentiality and work with discretion.9.

Complete work independently with many interruptions.10.Operate a computer including the Microsoft Office Operating Package.11.Establish and maintain cooperative and effective working relationships with others.12.Work a variety of evening and weekend hours.13.Learn technical issues related to at-risk youth.

Examination InformationTraining and Experience:

A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or GED equivalent.

Completion of 60 semester units or equivalent quarter units of college course work, and experience in dispatching in a police or security environment is preferable; and one year of clerical experience that includes research and analysis of complex information; or some combination of education, training and experience that produces the requisite knowledge and ability.

Completion of a P.O.S.T. approved Dispatcher Course.


Licenses; Certificates; Special Requirements:
A valid California driver's license.
Appointment is subject to a fingerprint check, a review of conviction records, a background investigation, medical and psychological evaluations.
PHYSICAL AND MENTAL DEMANDSRemaining calm and composed in stressful situations. Sitting and operating a keyboard to enter data into a computer terminal for extended periods of time. Hearing and speaking in a normal range to exchange information in person or on the telephone. Vision needed to read a variety of reports and materials.
Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation.

Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation.

The District offers eligible employees and their dependents medical insurance coverage with benefits as determined by the MUSD Health and Welfare Benefit Committee.

Vision care, Life insurance and EASE (Employee Assistance Services for Education) benefits are provided at no cost to all bargaining unit employees whose regular assignment is less than 4 hours.

Employees eligible for health and welfare benefits shall be allowed to supplement the District's health and welfare contribution to provide full coverage for all health and welfare benefits.

Questions regarding the definition of "eligible employee" should be directed to the Payroll & Benefits Department who can review your particular employment status and advise accordingly of your eligibility for benefits.

Please click for more information or visit the MUSD Benefits website: 01


INSTRUCTIONS:
Your responses to the questions below will be reviewed as part of the recruitment process. Applicants are responsible for providing specific examples of relevant experience.

You will not be allowed to clarify your experience once the application is submitted and all information will be reviewed as-is.

Make sure to attach all the required documents. Only documents attached to your application will be used to evaluate your eligibility for this recruitment.
Answer the questions truthfully and accurately.

Your responses to these questions will be further evaluated in upcoming test parts, and any sign of intentional misinformation or exaggeration will result in disqualification from the recruitment process and possible bar from future employment opportunities with Montebello Unified School District.

The job-related questions are intended to identify the candidates who meet and exceed the minimum qualifications. Candidates deemed MOST qualified will be invited to continue in the examination process.
Type your name below to indicate that you have read and understood the above statement. 02 Please attach proof of your high school diploma or G.E.D. equivalent to your applicationDid you attach your proof of high school diploma or G.E.D. equivalent to your application?Failure to attach proof of this document will result in disqualification from the recruitment process.


Disclaimer:
If high school transcripts are being submitted, they must contain a proof of graduation date on them. Any foreign diplomas or transcripts must be attached with a US equivalency evaluation in order to be considered valid. Failure to attach proof of education following these guidelines will result in disqualification from the recruitment process. Yes No 03 Which one of the following options best represents your highest completed formal education?


Disclaimer:
Proof of all claimed education MUST be attached to your application. Failure to do so will result in disqualification from the recruitment process.

No formal education HS Diploma or GED HS Diploma and 24 college semester units Associates Degree Bachelor Degree or higher 04 Do you have a valid California driver's license and current auto insurance? Please submit verification to Classified Personnel Yes No 05 Have you successfully completed a P.O.S.T.

approved Dispatcher course? If yes, please SCAN and ATTACH proof of completion of a P.O.S.T. approved DISPATCHER COURSE to your online application. Failure to do so will result in disqualification from the recruitment process.

Yes No 06 Do you have experience in dispatching in a police or security environment? Yes No 07 Do you speak, read, and/or write another language(s) in addition to the English language? Yes No 08 Do you:
Speak Read Write 09 Which of the following statements best represents your progressively responsible clerical experience that includes research and analysis of complex information? I have less than one year of progressively responsible human resources experience I have between 1-2 years of progressively Human Resources experience I have between 2-3 years of progressively responsible human resources experience I have more than three years of progressively responsible human resources experience 10 Please describe your one (1) year of full-time clerical experience that includes research and analysis of complex information


Please include:
1) the name of the company or organization; 2) your job title and specific duties you performed; and 3) the dates of your employment for which you gained this experience


NOTE:

Two (2) years of part-time duties at 20 hours per week is equivalent to one (1) year of full-time experience.

11 Did you attach all the required documents for the classification to your application? Applicants who fail to attach any one of the required documents will be disqualified from the recruitment process.

Yes No Required Question