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    Service Desk Support Analyst - New York, United States - Solomon Page

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    Description

    We are hiring an IT Service Desk Support Analyst to join a top beauty brand in NYC. This will be a 6-month contract role with potential to extend and will be based in office on a hybrid schedule.

    • Ray Rate: $33/HR

    Responsibilities:

    • Deliver friendly, courteous, patient, timely and outstanding service to all staff.
    • Maintain detailed records of support tasks via a centralized helpdesk system (e.g., Jira or ServiceNow).
    • Handle support requests outside of normal business hours when necessary.
    • Coordinate external vendor support for retail locations.
    • Maintain building access and security processes.
    • Adhere to ICT standards, procedures, and governance.
    • Monitor and enforce ICT security and access policies.
    • Conduct backup and disaster recovery procedures to ensure business continuity.
    • Maintain UpToDate ICT hardware and software asset registers.
    • Monitor system and equipment performance and recommending improvements.
    • Perform upgrades and necessary configuration changes.
    • Assist the ICT Operations Manager to develop ICT skills within the Head Office.
    • Liaise with retail management to coordinate and perform retail staff training.
    • Participate in relevant retail meetings to understand staff requirements, concerns and issues as well as to report to retail staff on relevant ICT developments.
    • Proactively understand and implement on-going training requirements of head office and retail staff.

    Required Qualifications:

    • 3+ years of experience in a similar position installing hardware and software for new and existing computers and other ICT equipment.
    • Experience providing ICT support across multiple locations (Head Office, retail, regional offices, and overseas subsidiaries).
    • Experience with POS hardware.
    • Apple, Dell, and HP hardware support experience.
    • Cisco Meraki hardware experience.
    • Ability to research, test, and evaluate new industry trends and software.
    • Willingness to work onsite at retail store locations and perform remote support duties.
    • Proficiency in troubleshooting user issues and problems.
    • Flexibility to work varied hours based on business needs.

    If you meet the required qualifications and are interested in this role, please apply today.

    The Solomon Page Distinction

    Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

    About Solomon Page

    Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: and connect with us on Facebook, and LinkedIn.

    Opportunity Awaits.


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