- Research all claims; verifying their accuracy and validity using available resources including (but not limited to) EXE Selection Data and Loading Diagrams. Research includes verifying that the store was charged for the item reported short, validating the delivery date reported is correct and determining if the claim was entered within the allowed time frame, checking invoice against lists of audited loads, confirming in EXE (IMORB, ISOCA, VVPMA, AIRCB, RMVUA, IBPMA, Crystal Reports) whether the product was selected - making note of the selector's name and examining the loading diagram to determine whether the product was shipped to the correct store. Request physical count of warehouse slots, and solicit input from Distribution Supervisors if necessary. Apply the current credit policies, and approve or reject claims based on the information gathered.
- Locate mis-loaded or mis-delivered pallets and arrange for them to be transferred to the correct store or charge and credit stores as appropriate.
- Analyze the type of claims received, watching for trends that could signify wide spread problems and forward information to upper management.
- Respond to phone calls, answer store questions or direct calls to the appropriate person or department.
- Take requests for store returns to warehouse, store to store transfers, and salvage pick-ups. Obtain approval and coordinate the return/transfer with Transportation and Inventory Control.
- Notify store department managers when they have left off pallets.
- Compile claim research into a database used to create reports that pinpoint problem areas for Distribution Operators, Procurement and Quality Assurance.Distribute reports to the appropriate recipients.
- Enter claims into the Store Delivery Claims Application as a service to stores that need assistance.
- Charge and credit stores for miscellaneous product as needed.
- Process requests for rush orders. 11. Maintain an accurate filing system for store claim research and loading diagrams.
-
Customer Service Representative
2 weeks ago
Copart, Inc Freetown, United StatesThe CSR provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support ...
-
Customer Service Representative
6 days ago
F.J. Torres Insurance Agency Dighton, United StatesOverview: · **Responsibilities**: · - Provide information about products and services · - Assist customers with orders, returns, and exchanges · - Upsell products or services to increase revenue · - Conduct outbound calling campaigns to engage with customers · - Maintain accurate ...
-
Employee Customer Service E-Commerce
2 weeks ago
Cascade Innovations Berkley, United StatesBehind the brand Carhartt WIP is the WIP Trading AG. Our Swiss company group started in the early 1990s as a licensee and European distributor of the US workwear manufacturer Carhartt. · Carhartt Work in Progress stands for the ambition to constantly evolve without losing sight o ...
-
Customer Service Representative
2 weeks ago
Covanta East Taunton, United StatesWho we are · For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. · Our Vision · Reworld is leading the charge to a carbon-negative future through revol ...
-
Skyline Solutions Freetown, United StatesSales Representative as Career Changer (m/f/d) in Freetown · Online Application · TARGOBANK as Employer BANK.REAL.DIFFERENT. That is our claim as an employer. Become part of our sales team and bring in your personality and your power. At TARGOBANK, we are looking for people who ...
-
Customer Service Representative
2 weeks ago
Lincare Fall River, United StatesLincare is the nation's leading provider of clinical respiratory services, oxygen and durable medical equipment. We are currently seeking a Customer Service Representative for our Fall River, MA Medical Equipment office. · This position will be in an office setting and includes b ...
-
Customer Service Representative
1 week ago
Wellington Bristol, United StatesJob Summary: · We are seeking a Customer Service Representative to join our team. · **Duties**: · - Handle inbound and outbound customer calls professionally and efficiently · - Provide exceptional customer service by addressing inquiries and resolving issues promptly · - Utilize ...
-
Customer Service Coordinator
1 week ago
Bauer, Inc. Bristol, United StatesBauer aircraft component test and support equipment is in use around the world by a wide range of commercial and military customers. Our customers rely not only on our equipment, but on our technical expertise. For over 100 years, Bauer has built a culture that focuses on passion ...
-
Customer Service Representative
1 week ago
ZAAS Bristol, United States**Company Overview**: · part of our continued growth, we are seeking a highly skilled and experienced Customer Service Representative to join our team. · This position is located at Bristol PA and will report to the Customer Service Manager. · **Responsibilities**: · - Provide pr ...
-
Customer Service Associate
2 weeks ago
Baumer Electric AG Bristol, United StatesBaumer Electric AG- Bristol / Connecticut- 100%- Sales Support- Young Professional- ImmediateCustomer Service Associate · - WelcomeThe position is responsible for providing and ensuring exceptional customer service and maximizing customer satisfaction. The Customer Service Associ ...
-
Customer Service Representative
5 days ago
MR. BRANDS LLC Bristol, United StatesResponsibilities: · - Answer customer inquiries and resolve issues in a timely and professional manner · - Assist customers with placing orders, tracking shipments, and processing returns · - Maintain accurate customer records and update information as needed · - Utilize effectiv ...
-
Customer Service
1 week ago
Element2 Group Providence, United States**Join Our Team as a Customer Service Representative** · Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment? We want YOU to be the friendly voice of our company · **What You'll Do**: · - Solve customer issues with a smile · - Keep ...
-
Customer Service/sales Representative
3 weeks ago
Ad-A-Day Company, Inc. Taunton, United States**Knowledge, Skills and Abilities Requirements**: · - Must have a positive, friendly, can-do, entrepreneurial attitude and approach with all contacts on behalf of the Company, and maintain a "team" approach to sales, service, and inter-departmental communication within the organi ...
-
Customer Service Representative
4 days ago
Lincare Fall River, United StatesLincare is the nation's leading provider of clinical respiratory services, oxygen and durable medical equipment. We are currently seeking a Customer Service Representative for our Fall River, MA office. · This position will be in an office setting and includes both phone interact ...
-
Customer Service/data Entry
1 week ago
Carl's Collision Center Fall River, United States**Overview**: · **Responsibilities**: · - Skillfully handling incoming calls to assist customers with inquiries, orders, and issues, ensuring top-notch service. · - Providing comprehensive product information, troubleshooting guidance, and swift resolution of customer concerns to ...
-
Customer Service Representative-pt
5 days ago
Gold Medal Bakery Fall River, United StatesJoin our great team of dedicated individuals At Gold Medal Bakery, we pride ourselves on hiring and retaining high quality people that showcase our core values of Integrity, Commitment and Caring in their work every single day. · SUMMARY · RESPONSIBILITIES AND ESSENTIAL TASKS · - ...
-
Customer Service Representative
1 week ago
Pavestone LLC Middleborough, United StatesWe are seeking a **Customer Service Representative** to join our team · **This is an on-site role, and will not be remote or hybrid, at any time.** · **What We Offer**: · - Pay Range: A Competitive Base · - Benefits: Your benefits package would include: Medical, Dental, Vision, a ...
-
Customer Service Representative
1 week ago
Louis M Gerson Co Inc Middleborough, United States**Customer Service Representative** · ***: · Gerson is a leading N95 producer as well as a premier manufacturer of air-purifying respirators, liquid filters for cleaning paints and solvents, tack cloths for removal of surface particulates, chemical cartridges, and melt-blown filt ...
-
Customer Service
2 weeks ago
NovaWorks New Kingstown, United StatesJob ID: 930 / Full-time/Part-time: Full-time / Job Category: Land Transport / Logistics / Contract/Permanent: Permanent · "Logistics is a people business" - this motto clearly shows that employees are the key factor for DACHSER's success. Together with around [number] people, we ...
-
2nd Shift Customer Service Representative
1 week ago
Raw Seafoods Fall River, United StatesThe Customer Service Representative or CSR will help customers by setting appointments, processing orders, corresponding to inquiries and fulfilling customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer sati ...
FT Clerk Customer Service - Assonet, United States - Stop & Shop
Description
Address: USA-MA-Assonet-136 South Main StreetStore Code: SS - Logistics
At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive. We work as one team to break down barriers, put the customer first and show that we care for our customers, communities and each other. At Stop & Shop, we're here to feed all of life's moments, and we've made a promise to our customers to help them make the small wins possible every day.
BASIC PURPOSE: The primary purpose of this position is:to deliver a high level of customer service to our stores for distribution related issues, including store claims, current credit policies, load dispatch times, and returns to warehouse and store to store transfers. Ensure accurate and timely processing of claims.
Job Duties
JOB QUALIFICATIONS: To competently perform at a proficient level and be fully qualified, a person would be expected to have:
Education (Minimum Needed):
High School Diploma
Experience (Minimum Needed):
2 - 3 years in distribution
Specialized Knowledge Needed For Performance of Job:
EXE / Microsoft Office / Store Delivery Claim System/ Understanding of Store Ledger System, Knowledge of Distribution/Transportation Operations.
Special Skills:
Excellent verbal and written communication skills are necessary as the individual will interact frequently with store and warehouse managers to handle customer service issues. Must possess a high level of customer service skills, attention to detail; excellent organization skills, good communication skills; ability to manage priorities and work independently. Knowledge of Microsoft applications is necessary.
Other:
Deductive reasoning and decision making skills.
First Shift position. Weekend work required.
The starting pay rate for this position is $19.04/hr and will be commensurate with experience as well as internal equity.
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
Job Requisition: 363399_external_USA-MA-Assonet_4222024