Customer Service/data Entry - Fall River, United States - Carl's Collision Center
Carl's Collision Center
Fall River, United States
Verified Company
2 weeks ago
Description
Overview:
Responsibilities:
- Skillfully handling incoming calls to assist customers with inquiries, orders, and issues, ensuring topnotch service.
- Providing comprehensive product information, troubleshooting guidance, and swift resolution of customer concerns to uphold satisfaction levels.
- Demonstrating exceptional data entry capabilities by accurately inputting customer details, orders, and interactions into our database system.
- Collaborating closely with team members and various departments to effectively resolve complex customer issues and escalations.
- Maintaining an uptodate and indepth knowledge of our products to address customer queries and concerns efficiently.
Customer Service Specialist - Data Entry Focus
Responsibilities:
- Skillfully handling incoming calls to assist customers with inquiries, orders, and issues, ensuring topnotch service delivery.
- Providing comprehensive product information, troubleshooting guidance, and swift resolution of customer concerns to uphold satisfaction levels.
- Demonstrating exceptional data entry capabilities by accurately inputting customer details, orders, and interactions into our database system.
- Collaborating closely with team members and various departments to effectively resolve complex customer issues and escalations.
- Maintaining an uptodate and indepth knowledge of our products to address customer queries and concerns efficiently.
Requirements:
- Experience in customer service or call center environments is preferred.
- Outstanding communication skills, both verbal and written, with a strong customer service orientation.
- Proficient in data entry with an unwavering commitment to precision and accuracy.
- Ability to manage multiple tasks, prioritize effectively, and thrive in a dynamic, fastpaced setting.
- Strong problemsolving abilities and a proactive approach to addressing customer issues.
- High school diploma or equivalent; additional qualifications or certifications in customer service are advantageous.
Why Choose Us:
- Competitive compensation package with ample opportunity to work overtime and grow.
- Ongoing training and resources to enhance your data entry and customer service skills.
- Inclusive and positive work culture that values collaboration and individual contributions.
- Make a meaningful impact by delivering exceptional customer experiences and contributing to our success.
Pay:
$ $20.00 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Ability to Commute:
- Fall River, MA required)
Work Location:
In person
