- Welcomes and greets all patients and visitors, in person or over the phone
- Front Office staff rotates seating on a daily basis between Check in, Check Out and other desk to answer calls from patients.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Responsible for keeping the reception area clean and organized
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
- Obtain patient demographic information, copies of insurance cards, driver license, billing information and enter in computer in a timely fashion.
- Facilitates patient flow by notifying the provider of patients arrival, being aware of delays, and communicating with patients and clinical staff.
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
- Handle appointment scheduling.
- Responsible for all incoming and outgoing faxes, also takes care of Providers Pre- Certifications and Prior Authorizations.
- Front office staff may have to work a evening shift and or Saturday shift.
- Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Education: High school diploma or graduation equivalency degree (GED).
- Knowledge of office procedures and medical terminology including but not limited to administrative processes and procedures, preparing patient charts, and basic computer skills.
- Experience: For entry level, previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting.
- Skills: Telephone etiquette, customer service, basic word and excel programs, time management, team orientated, multi-tasking, organization and scheduling Knowledge of Allscripts EHR (is a preferred not required)
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Front Office Coordinator - Wilmington, United States - Aledade
Description
Location:
Stoney Batter Family Medicine Associates
Position:
Front Office Coordinator
Responsibilities:
Education Requirements:
Experience and Skills:
This individual will be working at the specific practice that is mentioned in the above details and will not be a direct employee of Aledade, Inc.
so will therefore not be eligible for the benefits available to Aledade employees.
