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    Production Support Specialist - Plano, United States - Insight Global

    Insight Global background
    Banking / Loans
    Description

    Contract: 18-24 months

    Hybrid: can sit in Plano, TX - Chicago, IL or Jersey City, NJ

    Shifts: rotates every 3 months

    Monday-Friday 8:00-5:00pm

    Monday-Friday 11:30-8:30pm

    • some weekend work if needed

    Must Haves:

    7+ years application production support experience within large enterprise level environment

    Application monitoring experience (ITRS Geneos)

    Batch support & processing experience (preferably in Informatica)

    SRE background

    Experience automating processes for efficiency

    Ability to work on new scrips and develop on them

    Ability to scale infrastructure as needed

    Triage experience

    SQL server, Oracle, Informatica

    Experience using Autosys for job scheduling.

    Day-to-Day

    Insight Global is looking for a Level 2 Production Support Technician. This individual should come from a SRE/production support background and have experience with Batch Support Monitoring, automating processes, informatica, UNIX, and oracle. Level 2 support employees proactively monitor production systems and applications for anomalies, performance degradation, and errors. They will use JIRA ticketing system and ITRS Geneos for monitoring. This resource will work on process improvements and suggest enhancements to prevent recurring issues, improve system performance. The resource is expected to be able to interface with key Business partners and liaisons to build business relationships and to assess the business' technology requirements.



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