-
IT Support Specialist
3 weeks ago
Merge IT LLC Plano, United StatesOur enterprise-level client in Texas, has an immediate need for two IT Support Specialists - one in Plano and one in Irving. Please see below for full details-- · Job Notes: · -6+ month contract / extendable and perm possible with good performance. · -ASAP start date · -Onsit ...
-
IT Support Specialist
4 days ago
Splunk Plano, United StatesSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out ...
-
MSP Support Specialist
1 week ago
Axxys Technologies Plano, United States PermanentAre you an IT professional looking for an exciting opportunity to grow your career in the fast-paced world of Managed IT Services? Look no further We are a thriving Small Business Managed IT Service Provider based in the Dallas/Ft. Worth metroplex, and we are seeking talented ind ...
-
Website Support Specialist
5 days ago
DoctorLogic Plano, United StatesJob Description · Job DescriptionDoctorLogic is experiencing rapid growth and is looking to further expand our team with the addition of a talented Website Support Specialist to help manage inquiries and change requests for our growing customer base · NOTE: THIS IS A REMOTE POSTI ...
-
Support Specialist I
3 days ago
Inogen Plano, United StatesJob Description · Job Title: Support Specialist I, II, III · Reports to: Clinical Services Manager · Department: Client Services - Clinical · Exempt: ? Non-Exempt: ? · Date Created: · Job Summary: · The Support Specialist assists Inogen in ensuring that the equipment pla ...
-
Information Technology Support Specialist
2 weeks ago
Jump Start Consulting Plano, United StatesThe IT Support Specialist, OEM Tools, is responsible for maintaining, upgrading, and managing our software, hardware, and networks. Resourcefulness is key to this role, requiring the ability to diagnose and resolve issues swiftly. Effective communication with interdisciplinary te ...
-
Implementation and Support Specialist
5 days ago
PX TECHNOLOGY, LLC Plano, United StatesJob Description · Job DescriptionWould you describe yourself as a cooperative team player motivated by team success and sincere recognition? · Is your communication style to-the-point, factual, but also casual on topics you're interested in? · Do you enjoy focusing on a single ...
-
Administrative Support Specialist
4 weeks ago
ITP Strategic Plano, United StatesJob Description · Job DescriptionWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team and provide comprehensive support for up to three business units within our company. The ideal candidate will be a proactive individual with s ...
-
Deskside Support Specialist
3 days ago
Merge IT LLC Plano, United StatesOur enterprise-level client in Plano, TX, has an immediate need for a Deskside Support Specialist. Please see below for full details- · Job Notes: · --3-6+ month contract / extendable and likely to go perm with good performance. · --Drug & Background check required. · --Onsit ...
-
Website Support Specialist
1 day ago
DoctorLogic Plano, United StatesDoctorLogic is experiencing rapid growth and is looking to further expand our team with the addition of a talented Website Support Specialist to help manage inquiries and change requests for our growing customer base · NOTE: THIS IS A REMOTE POSTING FOR THOSE LIVING IN THE FOLLO ...
-
Technical Support Specialist
2 weeks ago
Samsung SDS America Plano, United StatesJob Description · Job DescriptionSamsung SDS America is looking for a Technical Support Specialist to join our team. This role is highly significant due to its high visibility within the organization and offers excellent career advancement opportunities. As part of the role, you ...
-
Website Support Specialist
2 days ago
DoctorLogic Plano, United StatesJob Description · Job DescriptionDoctorLogic is experiencing rapid growth and is looking to further expand our team with the addition of a talented Website Support Specialist to help manage inquiries and change requests for our growing customer base · NOTE: THIS IS A REMOTE POSTI ...
-
IT Support Specialist- L1
3 weeks ago
Edge Communications Plano, United StatesJob Description · Job DescriptionIT Support Specialist – L1 · Reports to: IT Support Supervisor · Location: Plano – In Office · Shift: Monday - Friday; 12pm- 9pm · Company Description · Edge Communications delivers end-to-end technology solutions that transform complex business c ...
-
Technical Support Specialist
1 week ago
Fortis Payment Systems LLC Plano, United StatesJob Description · Job DescriptionDescription:As a Technical Support Specialist, you will be a point of escalation regarding technical support issues for our merchants. You will be responsible for the management of different workflows including case/task management, emails, chat, ...
-
Lab Support Specialist
4 hours ago
Children's Health Plano, United StatesJob Title & Specialty Area: Lab Support Specialist · Department: Lab Core · Location: Plano · Shift: Monday-Friday 3 PM-11:30 PM · Job Type: On-Site · Why Children's Health? · At Children's Health, our mission is to Make Life Better for Children, and we recognize that their healt ...
-
MSP Support Specialist
2 weeks ago
Axxys Technologies, Inc. Plano, United StatesJob Description · Job DescriptionAre you an IT professional looking for an exciting opportunity to grow your career in the fast-paced world of Managed IT Services? Look no further We are a thriving Small Business Managed IT Service Provider based in the Dallas/Ft. Worth metroplex ...
-
Product Support Specialist
2 weeks ago
Imperva Plano, United StatesImperva Product Support Intern · The time for Impervas Intern Program is here Join our global Customer Success Team as a Product Support Intern for a 12-week paid internship that offers personal & professional development, a collaborative community, and countless learning opport ...
-
Support Specialist
2 weeks ago
Axxys, Inc Plano, United States**Support Specialist** · Granite Pkwy, Plano, TX 75024, USA · Full-time · **Company Description** · Axxys Technologies, Inc. ) is a provider of managed IT services, consulting and voice solutions for businesses across the Dallas Fort Worth Metroplex. For more than 30 years, A ...
-
IT Support Specialist
3 weeks ago
Capital One Financial Corp Plano, United StatesA customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues, mobile Support Specialist, IT, Techni ...
-
IT Support Specialist
3 weeks ago
Capital One Plano, United States Full timePlano , United States of America, Plano, Texas · IT Support Specialist · Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and wi ...
IT Support Specialist - Plano, United States - EPITEC
Description
**IT Support Specialist posted 3 hours ago**
**JOB TYPE:** Full-time, Contract **LOCATION:** Johnston, Iowa **JOB SUMMARY FOR IT Support Specialist:**
Support hours fall between the hours of 7am 6pm, Monday - Friday.
Candidate must be available to work any 8hr shift within the 7am-6pm support window.
Please note, rotations occur monthly.
Training will consist of 2 weeks classroom training, and an additional 2-4 weeks of on the job training & mentoring with an experienced technician
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.)
**RESPONSIBILITIES FOR IT Support Specialist:**
Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
Distributes additional product/service/policy information to customers dealers and company personnel.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Assists in the promotion of products/services/programs through special program offerings special mailings and pro-active user contact.
Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.
The Enterprise Contact Center team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
**JOB EXPERIENCE FOR IT Support Specialist:**
6+ months experience with customer service / support experience.
High comfort level and experience with consumer software applications.
**SKILL REQUIREMENTS FOR IT Support Specialist:**
Skills in interpersonal communications, negotiation, and conflict resolution.
Ability to work support hours and occasional holidays to support the business.
Strong computer and troubleshooting skills.
We started Epitec with a single focus, Placing People First. Knowing every good endeavor begins with listening and understanding, weve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.
Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.
Epitec represents the worlds top companies and works to fill their open jobs with the worlds best talent. Thats led to Epitec servicing an impressive list of Fortune 100 companies. Weve also won many awards, including twelve 101 Best & Brightest awards, four MMSDC A.C.E. Awards, multiple Crains awards and multiple Corp magazine diversity awards. And thats just the beginning, as we work to innovate the way the world thinks about employment.
2022 Epitec Inc **LOCATION:** Allen Park, Michigan **LOCATION:** REDMOND, Washington **LOCATION:** Chicago, IL **LOCATION:** Bellevue, WA **LOCATION:** REDMOND, WA
