IT Support Specialist - Plano, United States - Merge IT LLC

Merge IT LLC Plano, United States

2 weeks ago

Description

Our enterprise-level client in Texas, has an immediate need for two IT Support Specialists - one in Plano and one in Irving.

Please see below for full details

Job Notes:

-6+ month contract / extendable and perm possible with good performance.

ASAP start date
Onsite in Plano, TX, and Irving, TX.
Drug & Background required.
Some weekend work required.

The IT Support Specialist role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support. It is a "hands-on" technical role that requires good people skills along with workstation support knowledge. Position is responsible for desk-side support in a Windows environment. Support includes installs, equipment pick-up, and equipment inventory.

Perform miscellaneous software & hardware installs, configuration of Windows PC Equipment, provide 2nd and 3rd level trouble shooting of all problems related to this activity.

Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations.

Should be able to troubleshoot and isolate issues related to end user computing environments, printers, computer devices, and other attached devices.

Preferred experience: Advanced Experience with Windows operating systems, imaging technologies, asset tracking and inventory systems.

Responsibilities:

Analyze and resolve hardware/software problems onsite or remote operational mode
Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows
Removal and installation of hardware components and peripherals
Installation of additional software and manually and via deployment console
User requests for technical advice and support
Installation and customization of client equipment
Provide concierge support to VIP/Executive personnel as needed
Classification of technical queries and forwarded to relevant departments
Documentation of customer inquiries
PC Refresh Life Cycle Process and deployment
Use client security tools (antivirus, encryption)
Use remote support tools, and ticketing tools
Customizing user profiles
Hardware installation and hardware expansion
Instruction and advice to the user
Backup and restore of user data
Coordination with IT coordinators and users

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).

We would love to connect with you Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks.

Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser:

Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Nothing in the job posting guarantees employment.

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IT Support Specialist - Plano, United States - Merge IT LLC

Description

Sales Support Specialist