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- Accommodate occasional shift changes based on coverage requirements and special events.
- 2-3 years of IT customer support experience.
- Knowledge of Windows desktop and server operating systems.
- Knowledge of 0365, Active Directory, and Exchange.
- Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.
- Preferred familiarity with hospitality platforms such as Property Management Systems (PMS); Point of Sale (POS); Revenue Management; key card systems, Building Management, HotSOS, Saflok, InnComm, etc.
- Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users' questions or issues.
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IT Support Specialist- L1 - Plano, United States - Edge Communications
Description
Job DescriptionJob Description
IT Support Specialist – L1
Reports to:
IT Support Supervisor
Location:
Plano – In Office
Shift:
Monday - Friday; 12pm- 9pm
Company Description
Edge Communications delivers end-to-end technology solutions that transform complex business challenges into streamlined, innovative opportunities. Edge offers a comprehensive suite of IT services.
Our approach integrates complex network design, cyber security, procurement, deployment, and management, enabling our clients to focus on their core business operations rather than their technology infrastructure.
At the heart of our mission is a commitment to empowering customers with the tools and services necessary to deliver exceptional experiences to their clients.
By combining our expertise in network and data security, sophisticated network operations, and cloud-based communications, Edge provides intelligent, proactive technology strategies that are adaptable, reliable, and accountable.
With a foundation built on passion, integrity, and unity, Edge Communications is a leading partner in business technology services.Position Description
Provide Tier 1 IT desktop support and hospitality-related third-party vendor platform support to Edge's commercial customers.
Primary Responsibilities :
Serve as the first contact with customers who need technical assistance.
Edge Communications recognizes and appreciates our team members' hard work and dedication.
We offer a competitive compensation package, including a comprehensive suite of health benefits such as medical, dental, and vision coverage.
We are committed to fostering your professional development and paving the way for your future advancement within the company. Our aim is to cultivate an optimal work environment where learning and growth are integral to our shared journey.We emphasize a team-oriented atmosphere that promotes collaboration and innovation, ensuring every employee has the opportunity to play a pivotal role in shaping our processes, strategic decisions, and organizational culture.
Company Description Company DescriptionEdge is a provider of integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.
Company Description
Company Description\r\rEdge is a provider of integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.
