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    Director of Operational Excellence Change - Austin, United States - SELF Financial LLC

    SELF Financial LLC
    SELF Financial LLC Austin, United States

    3 weeks ago

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    Description


    Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.


    We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.


    Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit.

    Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.

    We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

    About The Job


    Self Financial is looking for a Director of Operational Excellence and Change Management to support our Operations Strategy and Planning team to scale and drive efficiency within our systems, tools, and processes.

    The role will be responsible for leading a team that supports Operational projects and coordinates operational readiness initiatives.

    You will be responsible for gathering and refining business requirements for product and tool enhancements, analyzing operations bottlenecks and pain points, and scoping out opportunities for impact, and acting on escalations from our front-line Customer Success team.

    In addition, you will bring vast Project Management experience to the team, evaluating existing tools and project management systems to offer ideas and suggestions for modification.

    This role will also focus on controls and customer improvement outcomes resulting from customer feedback.

    What You Will Do

    Manage a team that supports projects and issues impacting the Operations space
    Engage in Planning and Strategy with Operational Leadership to evaluate initiatives and establish prioritization
    Coordinate cross functionally with Product, Engineering, and other teams internally to ensure alignment of timelines, resources, priorities, and risks
    Creating long- and short-term plans, including setting targets for milestones, adhering to deadlines and communicating/securing resources for strategic initiatives
    Evaluate existing team cadences, documents, and processes and ideate and implement improvements
    Establish and deliver reporting to executive level management
    Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders
    Work with stakeholders to develop detailed project plans, including timelines, resource allocation, and budgets
    Build and maintain strong relationships with stakeholders, communicating project status, risks, and issues effectively
    Provide regular project status updates to senior management, including both written and oral formats
    Conduct project post-mortems and create a recommendations report in order to identify successful and unsuccessful project elements

    What You Bring

    6-8 years of experience in Fin-Tech or Financial industry project management,
    Strong leadership skills and experience in managing cross-functional teams
    Proven ability to deliver projects on time, within scope, and within budget through use of project management systems and processes
    Strong analytical and problem-solving skills
    Excellent communication and interpersonal skills, with the ability to effectively communicate project outcomes, dependencies, and risks with stakeholders at all levels
    Ability to manage multiple projects simultaneously
    Strong attention to detail and ability to prioritize work effectively

    Systems Experience (Preferred)

    Atlassian Products (Jira, Service Management, & Confluence)
    Salesforce Products (Service Cloud, Experience Cloud, & 3rd party integrations)
    LucidChart (or comparable process mapping tools)
    Asana (or similar project management tools)
    G-Suite & Slack (or similar communication platforms)


    Bonus Certifications :
    PMI or similar certifications in project or program management
    Agile or scrum certifications


    Benefits and Perks:
    We have the compensation and benefits you expect.

    But there's one thing that Self Financial can offer that many companies cannot:
    we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams.

    We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.


    Our perks include:
    Company Equity in the form of RSUs
    Quarterly performance-based bonuses
    Generous employer-paid health, vision and dental insurance coverage
    Flexible vacation policy
    Educational assistance
    Free gym membership
    Casual dress code
    Team building events and activities
    Remote work arrangements/ flexible work schedule
    Paid parental leave

    Self Financial requires all employees hired to successfully pass a background check.

    We are an Equal Opportunity Employer.
    #J-18808-Ljbffr
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