Epic Applications Analyst - Austin, United States - Central Health

Central Health

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:
**_

This position is considered remote, which means that individuals in this position may work at their place of residence; however, they may be required to occasionally visit the CommUnityCare administrative office or health centers in Austin, Texas.

Remote work not available for residents of California, New York, New Jersey, Hawaii, Maryland, or Virginia._**
Responsibilities:
DUTIES AND RESPONSIBILITIES:

Perform indepth analysis, troubleshooting, data collection, and root cause analysis and then identify and/or implement potential solutions for issues related to the system or usage of it.
Analyze/review and test each product release and communicate needed changes to operations.
Must be able to document and follow system change control procedures for the system.
Work closely with other analysts, Epic thirdparty vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs.
Research, analyze, facilitate and implement business and system workflows in order to expedite process improvement and coordinate business practices.
Identify best practices and implement opportunities for standardization. Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
Maintains a working knowledge of key indicators, standards, and processes related to EMR systems.
Able to travel between all clinics. These are located throughout Travis, Bastrop, and Williamson counties.
Create and track tickets with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA).
Provide technical support via phone, online, and/or in person.
Serve as a primary resource to the EMR super

- users in ticket resolution.

Guides workflow design, building and testing the system, and analyzing other technical issues.
Coordinates system changes with the governance team for decision making.
Identifies and implements requested changes to the system.
Serves as a liaison between end users' workflow needs and technical staff/vendors.
Works with vendors, the organization, and end users to ensure the systems meet the organization's business needs in regard to the project deliverables and timeline.
Provides management technical system guidance to improve and streamline operational workflows.
Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems.

KNOWLEDGE/SKILLS/ABILITIES:

Excellent customer service, organizational, interpersonal and communication skills.
Ability to prioritize and complete multiple tasks in a fastpaced, technical environment.
Demonstrate flexibility and ability to accept changes gracefully.
Able to work professionally and collaboratively in a teambased health care delivery setting as well as an individual.
Possess strong skills in Microsoft Office.
Selflearner with ability to easily learn new software.
Reliable transportation required.
Strong knowledge of clinical and/or administrative workflows.
Attention to detail and excellent analytical and critical thinking skills (strong problemsolving skills).
Must be able to work flexible hours. Some evenings, nights, and weekends are occasionally required. Must be able to respond

to issues during non-production hours.

Qualifications:

MINIMUM EDUCATION:

High School Diploma

PREFERRED EDUCATION:

Bachelor's Degree highly desired in Business, Clinical Science, or Computer Science
Any Existing Epic Certifications

MINIMUM EXPERIENCE:

PREFERRED EXPERIENCE:

Any experience implementing or supporting an EMR
Epic EMR experience

REQUIRED CERTIFICATIONS/LICENSURE:

Epic certification required within 6 months of hire or within six months of completing Epic training.
Must meet Central Health's Epic preassessment criteria.

PREFERRED EXPERIENCE: