- Lead the product strategy and execution for Five9's AI-driven knowledge management solutions, ensuring alignment with industry trends and emerging technologies.
- Conduct thorough market analysis to understand competitor offerings and user needs, guiding the product roadmap towards differentiation and leadership.
- Utilize deep expertise in AI technologies, including retrieval augmented generation, natural language understanding, and machine learning, to address the challenges in knowledge management for contact centers.
- Translate product strategy into detailed requirements, prioritizing features and functionalities in collaboration with engineering, design, and go-to-market (GTM) teams.
- Foster strong relationships with new and existing customers, leveraging their feedback to refine products and influence positive outcomes.
- Embrace a hands-on approach, capable of navigating from high-level strategic vision to detailed execution.
- Bachelor's degree in computer science, engineering, business, or related field; an MBA or similar advanced degree is preferred.
- A minimum of 5 years of experience in software product management, preferably within an enterprise SaaS environment or consumer applications serving millions of users.
- Proven track record of developing and executing large-scale product deliveries, with successful product launches across various platforms.
- Significant experience with AI, digital channels, and automation technologies, in particular Agent Assistance and Self-service conversational AI (Voice/Chatbot) demonstrating an ability to innovate and deliver in these domains.
- Strong analytical and problem-solving skills, with a knack for understanding user needs and market dynamics.
- Experience in managing beta programs, gathering user feedback, and conducting A/B testing to validate product directions.
- Excellent collaboration skills, with the ability to motivate and guide a product development team, work effectively across functions and lead through influence in a global team environment.
- If you have a fervent passion for innovation, armed with hands-on experience in design thinking, experience-based roadmaps, lean startup methodologies, and other progressive innovation practices.
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
-
FHA Knowledge Content Manager
2 weeks ago
Leidos Remote, United StatesDescription · Leidos is currently looking for a Knowledge Base Content Manager. The right candidate will have a strong background in single-family FHA mortgages including documenting mortgage policies, processes, and training content. · Our Leidos team supports the US Departmen ...
-
Knowledge Manager
1 day ago
TeamDynamix Myrtle Point, United StatesTeamDynamix is seeking a remote · Knowledge Manager to join our Professional Services team. As the first dedicated Knowledge and Learning resource, the role provides a unique opportunity to set the strategy and vision for knowledge management within TeamDynamix. Reporting to the ...
-
Knowledge Management Specialist
2 weeks ago
Keylent Inc Myrtle Point, United StatesThis Is Old Requirement · Corelogic · Remote · POSITION #2 · Title: Knowledge Management Specialist · Location: REMOTE · Responsibilities: As a Knowledge Management Specialist, you will be responsible for: · Providing insights into best practices for leveraging knowledge b ...
-
Signature Companies Remote, United StatesThis is a remote position. · Signature is looking to add a Customer and Field Support Specialist to our Operations Team. · Signature Companies is a High Value Insurance information provider, dedicated to superior customer service, quality, and time service. Signature Companies ( ...
-
Product Manager
1 week ago
WPRO TALENTS Remote, United StatesThis is a remote position. · Our client operates as one cohesive (amazing) culture, but focuses on two core protocols, UMA and Across. UMA and Across are decentralized protocols governed by community members across the globe in DAOs, and are supported by Risk Labs Foundation. UMA ...
-
Engineering Manager
1 week ago
WPRO TALENTS Remote, United StatesThis is a remote position. · Our client is a wallet for everything onchain. It's the safest & easiest way to explore the web3. · Our client is looking for an experienced and driven Engineering Manager to help us grow and solidify our engineering team. You will focus on people an ...
-
Healthcare - Care Review Clinician II
4 days ago
APN Consulting, Inc Remote, United StatesJob Title: Care Review Clinician · Location: Remote (Must possess a CA State RN License) · Duration: 4 Months · Job Description: · • Will the position be 100% remote? Yes · • Are there any specific location requirements? No · • Are there are time zone requirements? PST · • Wh ...
-
Healthcare - Case Manager II Case Manager II
1 week ago
APN Consulting, Inc Remote, United StatesHealthcare - Case Manager II · Remote · 3 months · Job Description: 100% remote - must work PST hours. · Candidates with previous experience with the same client are highly preferred, If they are licensed it must be in CA. · Description · Job Summary · Healthcare Services (HCS) w ...
-
Senior Client Service Executive
1 week ago
Co-Op Financial Services Remote, United StatesTHE OPPORTUNITY: · We are seeking a talented Senior Client Service Executive who will serve as the main operational contact between assigned clients and the sales, relationship, operations and IT departments. Manages client's daily operational needs. Provides consultative lead on ...
-
Reliability Manager
1 week ago
EthosEnergy Remote, United StatesJob Responsibilities · * Responsibilities include the following; however, other duties may be assigned as needed: · * Coordinate with internal and external resources to operate the power plant fleet safely, reliably, and effectively. · * Own the development, revisions, and implem ...
-
Contract Writing System Specialist
1 week ago
Logistics Management Institute Remote, United StatesOverview · LMI is seeking a Contract Writing System Specialist with significant experience in DoD contracting to support a DoD customer with their deployment of a new contract writing system solutions. This position requires an Active Secret Clearance. The candidate will join the ...
-
Contract Writing System Specialist
1 week ago
LMI Remote, United StatesLMI is seeking a Contract Writing System Specialist with significant experience in DoD contracting to support a DoD customer with their deployment of a new contract writing system solutions. This position requires an Active Secret Clearance. The candidate will join the Acquisitio ...
-
Supv Referral Management
1 week ago
MultiCare Health System Remote, United StatesYou Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mis ...
-
Supv Referral Management
1 week ago
MultiCare Health System Remote, United StatesYou Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mis ...
-
Clinical Research Coordinator/Analyst
1 week ago
Headlands Research Remote, United StatesOverview · At Headlands Research, we are building a best in class clinical trial network. We're an exceptional family of next-generation clinical trial sites, integrating cutting edge technology and high-quality support services, and significantly expanding participant engagement ...
-
Climate Financial Consultant
1 week ago
Logistics Management Institute Remote, United StatesOverview · The Climate Financial Consultant will be responsible for providing technical expertise to climate adaptation projects throughout the federal government. This includes financial forecasting, trend and statistical analysis, conducting assessments, and providing recommend ...
-
Materials Engineering M
1 week ago
National Radio Astronomy Observatory Remote, United StatesNational Radio Astronomy Observatory · At AUI, we collaborate with the scientific community to plan, build, and operate cutting-edge facilities. Our expertise focuses on continually improving research and development, user facilities, management and operations, technology incuba ...
-
Client Engagement Manager
1 week ago
eClerx Services Remote, United StatesClient Engagement Manager - Financial Markets · ____________________________________________________________________________________ · Location: Remote, US-must be in EST zone · Hire Type: Full Time · Vertical: Financial Markets · _________________________________________________ ...
-
Call Center Representative
1 week ago
Sonova Remote, United StatesConnect Hearing Centers · Location: Remote · Current pay: $17.00 an hour + Sales Incentive Program · Hours: Monday-Friday 9:00am-5:30pm or 9:30am-6:00pm CST · Who we are · In a life without sound, our work provides meaning. Connect Hearing is part of the international hearing hea ...
-
call center representative
1 week ago
Sonova Remote, OR, United StatesAlpaca Audiology, part of Sonova Audiological Care US · Location: Remote · Current pay: $17.00 an hour + Sales Incentive Program · Schedule: Monday-Friday · Hours: 8 hours between 8:00am to 6:00pm EST · Who we are · In a life without sound, our work provides meaning. Connect Hear ...
Senior Product Manager, Knowledge AI - Remote, United States - Five9
Description
Responsibilities:Requirements:
Bonus Points:
#LI-CM1 #LI-Remote
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below. $93,600—$179,000 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: .
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
