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    Insurance Inspection Field Support Specialist - Remote, United States - Signature Companies

    Signature Companies
    Signature Companies Remote, United States

    6 days ago

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    Description
    This is a remote position.
    Signature is looking to add a Customer and Field Support Specialist to our Operations Team.

    Signature Companies is a High Value Insurance information provider, dedicated to superior customer service, quality, and time service. Signature Companies ( ) has been the industry leader in providing quality, professional and unparalleled service to our client partners since 1993.

    We are seeking a friendly and customer-focused individual to join our team. In this role, you will be responsible for providing excellent support to our clients and field consultants. Your main goal will be to ensure that all inquiries and issues are resolved in a timely and efficient manner, while upholding our company's high standards of time service, productivity, and profitability. If you are a problem solver with exceptional communication skills and a passion for delivering top-notch customer service, we would love to hear from you

    The ideal candidate for this position will have prior experience in the Insurance Inspection industry along with a working knowledge of Client Services and Field Management support.

    Scope of Responsibilities:


    • Maintains a pleasant demeanor and commitment to service.


    • Serves as the first point of contact for contractors and clients.


    • Processes status requests by email and telephone.


    • Listens to needs and inquiries to determine appropriate service actions.


    • Assists team members with administrative duties.


    • Refers and delegates inquiries to appropriate team members.


    • Monitors cases to ensure completion by specified due dates.


    • Assist with order assignments


    • Redirects client challenges and complaints to management.


    • Performs accurate company-required record keeping.


    • Informs clients of anticipated delays and any additional information necessary.


    • Documents communications in company platforms for transparency to all team members.


    • Follows-up on requests to ensure delivery is achieved by set deadlines.


    • Compiles statistics and prepares various reports for management.


    • Performs other related duties as assigned.

    Requirements

    Minimum Qualifications (Knowledge, Skills and Abilities)


    • Prior experience in Client Services, Field Management, or the insurance inspection industry required


    • Proficiency in using customer relationship management (CRM) software and other relevant tools.


    • Excellent oral/written communication skills


    • Excellent customer and contractor relationship skills


    • Positive and enthusiastic personality


    • Excellent organization skills


    • Proficient in MS Office


    • Ability to multi-task


    • Ability to work in a team environment and take direction from management and supervisors


    • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence.


    • High school diploma or general education degree (GED); college degree preferred

    The company will provide computer equipment. Employee to provide internet and phone equipment

    Benefits

    Eleven paid company holidays. 401K. Heath care (including dental and vision)

    Personal time and vacation days earned according to length of service with company. Years 1-2 start with 80 hours of PTO

    Opportunities for advancement are available

    This is a 100% work from home environment
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