- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
- Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
- Assist clients with census updates to produce compliance tests and employer calculations
- Participate in proactive call and email campaigns to inform clients on various deliverables regarding their 401k plan
- Assist Client Services with the creation of necessary reporting for the FDI reports
- Apply a quality control/review process to all reports produced before they are delivered to the end user
- Reply to client requests for information via email, outbound call, or internal workflow
- Maintain detailed workflow documentation for all functions and tracking for all reports provided
- Provide timely, exceptional service, including problem solving and issue resolution with minimal inconvenience to clients
- Provide effective verbal and written communications in a clear, concise, and informative manner
- Make outbound calls to clients for various call campaigns and follow up on verification of client's data
- Provide backup assistance for functions previously owned by Shared Services
- Maintain a professional and positive approach in all internal and external communications
- N/A
- Bachelor's degree in business or related field, or equivalent work experience.
- Knowledge of information systems and technology; ability to create ad hoc reports.
- Microsoft Office knowledge required.
- Ability to evaluate data integrity.
- Strong written and verbal communication skills.
- Excellent evaluation and problem resolution skills.
- Detail oriented.
- Ability to work unsupervised as required, but also work within and contribute to maintaining a highly cohesive team environment
-
Support Services Specialist
6 days ago
ZINC Zillow, Inc. Remote, United States Full timeAbout the team · StreetEasy is seeking a Support Services Specialist to join our Support Services team. We are a well-versed bunch that collaborates with all areas of the business. Our focus is to build, strengthen, and expand relationships with real estate professionals using S ...
-
BIM Support Specialist
4 days ago
Symetri Remote, United StatesDescription · What's GREAT about a career with Symetri? Symetri combines software technology and business process consulting to help design engineering firms successfully plan, design, construct and operate the built world. You will consult with some of the top AEC engineering f ...
-
Application Support Specialist 4
1 day ago
Hyland Remote, United StatesOverview · Hyland is looking for an experienced Financial Systems support specialist to join our Application Support Team. The Application Support Specialist 4 is responsible for the ongoing analyzing tracking and resolution of high complexity issues in our financial systems. Qu ...
-
Audiology Technical Support Specialist
2 weeks ago
Sonova Remote, United StatesAurora, IL | United States · Hybrid · Monday through Thursday 10:30 am – 7:00 pm and Friday 10:00 am – 6:30 pm CST · Audiology Technical Support Specialist · In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not ...
-
program support specialist
5 days ago
Chugach Government Solutions, LLC Remote, United StatesJob Description · Job DescriptionThe Program Support Specialist for Policy Division Technical Advisory Support provides Support to the Policy Division located within the Bureau for Management, Office of Acquisition and Assistance (M/OAA). They will report to the Policy Division C ...
-
Hypercare Support Specialist
3 weeks ago
Motorola Solutions Remote, United States Full timeCompany Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. W ...
-
Clinical Support Specialist
4 weeks ago
Dandy Remote, United States Part timeDandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating ...
-
Technical Support Specialist
1 month ago
Hypori Inc. Remote, United States Full time· Hypori, a leading provider for SaaS cybersecurity solutions, is transforming secure mobility for Federal and Commercial customers, including the United States Army. Hypori's secure virtual workspace enables users to access critical data and apps from any mobile device without ...
-
Customer Support Specialist
2 weeks ago
MyAdvice Remote, United States Full timePosition SummaryAs MyAdvice's Customer Support Specialist, you will deliver the highest quality support to our digital marketing clients by solving concerns with excellent efficiency via various communication channels. Our Customer Support Specialists serve as empathetic communic ...
-
Technical Support Specialist
2 weeks ago
Unlayer Remote, United States Full timeWe are looking for a talented and experienced Technical Support Specialist to join our dynamic team.This position will serve as support for technical customer escalations, finding fixes, workarounds, and final solutions by troubleshooting issues and providing exemplary customer s ...
-
Technical Support Specialist
4 weeks ago
Duetto Remote, United States Full timeOUR TEAM · In Technical Support, our vision is to delight customers with speedy responses using a high level of knowledge and a personalized experience. As a Support Specialist, you are responsible for responding to and resolving customer support cases. The team adheres to a touc ...
-
Customer Support Specialist
3 weeks ago
Roadie Remote, United States Full time· Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by provid ...
-
Support Specialist, Workforce
4 weeks ago
Restaurant365 Remote, United States Full timeRestaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch result ...
-
Technical Support Specialist
1 month ago
Echo AI Remote, United States Full timeAbout Echo AI · Echo AI is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Echo AI is the first company to fully harness the power of Large Language Mod ...
-
Support Specialist, Workforce
1 month ago
Restaurant365 Remote, United States Full timeThe Support Specialist, Workforce is responsible for supporting R365 Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with R365 Payroll. A successful applicant will ha ...
-
Enrollment Support Specialist
3 weeks ago
Unum Remote, United States Full timeJob Posting End Date: May 26When you join the team at Unum, you become part of an organization committed to helping you thrive. · Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments ...
-
Compliance Support Specialist
3 weeks ago
Deputy Remote, United States Full timeAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces. · Dep ...
-
Technical Support Specialist
1 month ago
Smartling Remote, United States Full timeOverview · Smartling was founded 14 years ago to make localization and translation seamless. Today, Smartling is rapidly growing, profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and l ...
-
Onboarding and Support Specialist
3 weeks ago
Stellar Health Remote, United States Full time· About Stellar Health: · Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes. · At Stellar Health, we help primary care prov ...
-
Technical Support Specialist
1 month ago
Medically Home Remote, United States Full timeMedically Home operates a decentralized care model for patients with serious, complex, or high-risk illnesses in partnership with health systems to safely care for their patients at home, across the care continuum, including hospital-level care. Medically Home provides health sys ...
Retirement Support Specialist - Remote, United States - Ascensus
Description
Section 1: Position Summary
The Retirement Support Specialist position is accountable for assisting the Client Services teams through timely communication and follow-up, proactive client outreach, and tracking, reporting and documentation of various functions within the department.
Section 2: Job Functions, Essential Duties and Responsibilities
Supervision
Section 3: Experience, Skills, Knowledge Requirements
For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 MBps or better. If you are unsure of your internet speed before applying, please check with your service provider.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from or email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
