Jobs
>
Remote

    Client Support Specialist - Remote, United States - HopSkipDrive

    HopSkipDrive
    HopSkipDrive Remote, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Who we are

    HopSkipDrive's mission is to create opportunity for all through mobility. Our innovative, supplemental school transportation solutions are used by over 600 school districts, charter schools, nonprofits, government agencies, as well as busy families to safely and reliably get kids where they need to go.

    Student transportation is the largest mass transit system in the U.S. The way kids get to and from school has a direct impact on our kids, families, schools and communities. While school districts spend $28 billion annually on transportation, only 30% of kids get to school on a bus. The current system can no longer meet all the transportation needs of our districts, schools and families — and its shortcomings are causing inequities in educational access that are affecting the welfare of millions of kids each day.

    HopSkipDrive is taking a different approach to arranging safe, reliable school transportation that meets needs that aren't being addressed by the current system, helping to fill gaps and supplement the student transportation options available. We create personalized transportation solutions for the one to the many, and everything in between.

    We're a company with heart
    Our partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for the most vulnerable populations, including youth in foster care, children experiencing homelessness and students with disabilities.

    We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we're on a mission to use innovative technology — coupled with operational expertise and new ways of thinking — to help kids reach their full potential by providing a safe, dependable way to get them where they are going.

    We're an awesome place to work

    Our company culture has been well-recognized — HopSkipDrive has been named to Fast Company's Most Innovative Companies list, as well as Best Places to Work lists from Built In LA, Comparably, Inc., and the Los Angeles Business Journal. Comparably also named us a Best Company for Professional Development, as well as to its Best CEO and Best CEOs for Women lists.

    We're growing rapidly

    Founded by three moms as a solution to their own transportation challenges, we now operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive has raised $100M in funding to date.


    Your role:

    You are calm under pressure and can be a beacon of comfort for clients, consumers, and caregivers both in high-stress situations and when answering questions. You are empathetic, outgoing, friendly, and have excellent people skills. You are proficient in Google Workspace. Proficiency in Kustomer is a plus. You have experience in providing excellent customer service and are a master of multitasking.

    What you'll do:

    As a Client Support Specialist, your primary responsibility is to provide outstanding support for clients and consumers with a focus on client engagement and satisfaction, complete resolutions, and working cohesively with other team members in the Client Support team and the Operations Department to deliver a positive client experience. You will interact with current and potential clients, consumers, caregivers, and CareDrivers in our community and will be a critical player in making sure every ride is delivered smoothly and safely. You will build trust and comfort by providing excellent customer service via phone, text, chat, and email.

    What you'll bring:

    • A problem-solver who can identify, solve, and prevent problems before they arise
    • Respond to client queries in a timely and accurate way, via phone, text, chat, and email
    • Gather and share client feedback, feature requests, and effective workaround team members and other cross-functional teams
    • Troubleshoot questions about our app (iPhone and Android) and website
    • Recognize trends in issues and complaints and suggest changes to improve our service
    • Communicate with clients, consumers, and caregivers on our platform to get feedback on rides
    • Provide ride and account assistance to clients, consumers, and caregivers
    • Update and maintain our internal and external FAQs and knowledge base
    • Provide solutions that are consistent with HopSkipDrive policy
    • Able to speak with Spanish speaking clients

    ** This role will be fully remote in one of the following states AZ, CA, CO, DC, FL, IL, IN, KS, MD, MI, MO, NC, NJ, NM, NV, NY, OK, OR, SC, TN, TX, UT, VA, WA, WI**

    What you will get

    We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer competitive market comp, flexible vacation, FSA, medical, dental and vision, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The hourly range for this role is $19-20/hr. Final compensation for this role will be determined by several factors such as a candidate's relevant work experience, skill set and specific work location. The total compensation package for this role also includes equity stock options.


    Equal Opportunity Employer

    HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. HopSkipDrive is also proud to operate as a drug-free workplace.

  • ZINC Zillow, Inc.

    Support Services Specialist

    1 day ago

    ZINC Zillow, Inc. Remote, United States Full time

    About the team · StreetEasy is seeking a Support Services Specialist to join our Support Services team. We are a well-versed bunch that collaborates with all areas of the business. Our focus is to build, strengthen, and expand relationships with real estate professionals using S ...

  • Sonova

    Audiology Technical Support Specialist

    1 week ago

    Sonova Remote, United States

    Aurora, IL | United States · Hybrid · Monday through Thursday 10:30 am – 7:00 pm and Friday 10:00 am – 6:30 pm CST · Audiology Technical Support Specialist · In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not ...

  • Chugach Government Solutions, LLC

    program support specialist

    6 hours ago

    Chugach Government Solutions, LLC Remote, United States

    Job Description · Job DescriptionThe Program Support Specialist for Policy Division Technical Advisory Support provides Support to the Policy Division located within the Bureau for Management, Office of Acquisition and Assistance (M/OAA). They will report to the Policy Division C ...

  • Raytheon Technologies

    MCAD Tool Support Specialist

    3 weeks ago

    Raytheon Technologies Remote, United States Full time

    Date Posted: · Country: · United States of America Location: · HPR99: Field Office – PR, Remote Location, Remote City, PR, 00921 USA Position Role Type: · Hybrid Are you tired of doing the same boring projects repeatedly? Do you like solving complex problems by mastermindi ...

  • Recruitment

    Email Support Specialist

    1 week ago

    Recruitment Remote, United States

    Key Responsibilities: · Provide timely and professional responses to customer inquiries and issues via email. · Handle a high volume of customer emails and maintain excellent response times. · Understand and empathize with customer concerns, actively listen to their needs, and pr ...

  • Motorola Solutions

    Hypercare Support Specialist

    2 weeks ago

    Motorola Solutions Remote, United States Full time

    Company Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. W ...

  • Dandy

    Clinical Support Specialist

    3 weeks ago

    Dandy Remote, United States Part time

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating ...

  • Hypori Inc.

    Technical Support Specialist

    1 month ago

    Hypori Inc. Remote, United States Full time

    · Hypori, a leading provider for SaaS cybersecurity solutions, is transforming secure mobility for Federal and Commercial customers, including the United States Army. Hypori's secure virtual workspace enables users to access critical data and apps from any mobile device without ...

  • MyAdvice

    Customer Support Specialist

    1 week ago

    MyAdvice Remote, United States Full time

    Position SummaryAs MyAdvice's Customer Support Specialist, you will deliver the highest quality support to our digital marketing clients by solving concerns with excellent efficiency via various communication channels. Our Customer Support Specialists serve as empathetic communic ...

  • Unlayer

    Technical Support Specialist

    2 weeks ago

    Unlayer Remote, United States Full time

    We are looking for a talented and experienced Technical Support Specialist to join our dynamic team.This position will serve as support for technical customer escalations, finding fixes, workarounds, and final solutions by troubleshooting issues and providing exemplary customer s ...

  • Echo AI

    Technical Support Specialist

    1 month ago

    Echo AI Remote, United States Full time

    About Echo AI · Echo AI is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Echo AI is the first company to fully harness the power of Large Language Mod ...

  • Restaurant365

    Support Specialist, Workforce

    1 month ago

    Restaurant365 Remote, United States Full time

    The Support Specialist, Workforce is responsible for supporting R365 Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with R365 Payroll. A successful applicant will ha ...

  • Duetto

    Technical Support Specialist

    3 weeks ago

    Duetto Remote, United States Full time

    OUR TEAM · In Technical Support, our vision is to delight customers with speedy responses using a high level of knowledge and a personalized experience. As a Support Specialist, you are responsible for responding to and resolving customer support cases. The team adheres to a touc ...

  • Stellar Health

    Onboarding and Support Specialist

    3 weeks ago

    Stellar Health Remote, United States Full time

    · About Stellar Health: · Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes. · At Stellar Health, we help primary care prov ...

  • Roadie

    Customer Support Specialist

    3 weeks ago

    Roadie Remote, United States Full time

    · Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by provid ...

  • CoLab Software

    Customer Support Specialist

    1 month ago

    CoLab Software Remote, United States Full time

    At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world's first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversa ...

  • Jellyfish

    Customer Support Specialist

    3 weeks ago

    Jellyfish Remote, United States Full time

    We're looking for someone to join our Customer Success organization to help our customers become raving fans of Jellyfish. In your role, you'll troubleshoot any customer issues, educate clients on features and suggested workflows, help set up client configurations, and coordinate ...

  • Sinclair Broadcast Group

    Sales Support Specialist

    1 week ago

    Sinclair Broadcast Group Remote, United States Full time

    Job Description · Sinclair Inc. is currently looking for a candidate to fill a Sales Support Specialist position in our Advertising Support Operations (SASO) department. · Responsibilities: · Provide direct sales support, training and assistance to users across the country throug ...

  • Restaurant365

    Support Specialist, Workforce

    3 weeks ago

    Restaurant365 Remote, United States Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch result ...

  • Frequence

    Operations Support Specialist

    1 month ago

    Frequence Remote, United States Full time

    · About Frequence · Frequence is an ad tech platform for media companies that connects all aspects of digital advertising—sales, operations, and reporting—from beginning to end. Our software makes selling local advertising scalable and provides users with an all-in-one platform ...