Knowledge Manager - Myrtle Point, United States - TeamDynamix

Description

TeamDynamix is seeking a remote

Knowledge Manager to join our Professional Services team.

As the first dedicated Knowledge and Learning resource, the role provides a unique opportunity to set the strategy and vision for knowledge management within TeamDynamix.

Reporting to the Director of Process Improvement Services and sitting within the Professional Services organization, this position is ideal for candidates that are creative, possess a strong entrepreneurial spirit, and also have a strong technical aptitude.

About the Role

Knowledge Management

Own knowledge management processes, oversee knowledge structure, and serve as a knowledge practice subject matter expert
Organize TDX knowledge assets and oversee the life cycle of information
Monitor the use and impact of shared knowledge
Oversee feedback on the knowledge base and act as necessary to fill gaps or address issues

Learning Management System (LMS)

Own the customer learning management system service and provide oversight and direction
Develop and oversee a certification program for TeamDynamix products

Content creation and collaboration

Produce and collaborate on innovative content such as instructor-led presentations, LMS courses, user guides, job aids, lab instructions, assessment, and credential questions
Workclosely with the Client Services team on self-service and online support strategy, including the Client Portal, Knowledge Base, Q&A, and Chatbot
Manage content development projects from start to finish, contributing to the content development process as well as managing content development SMEs/resources/partners
Produce release notes and related articles prior to major release dates

Research - Stay ahead of new product functionality and keep knowledge content up-to-date based on product release schedules
Internal – Provide oversight for internal compliance training and documentation
About You

Bachelor's degree
5+ years relevant experience in the Knowledge Management and/or LMS space
Understanding of and experience utilizing knowledge best practices
Technical writing skills
Experience with eLearning tools
Experience with knowledge management tools and learning management systems
Expertise in creating standard operating procedures related to knowledge management
Vendor management for related outsourced work
Preferred, But Not Required, Experience

Experience working for a B2B SaaS company (highly preferred)
Certified Professional Technical Communicator (CPTC) by the STC
Certified Knowledge Manager (CKM)
Knowledge Centered Service (KCS) certification / experience
ITIL certification
Video editing experience
LMS experience such as Talent, Canvas, Docebo, Blackboard Learn, Skillsoft, Moodle
What Does This Role Pay?

The wage range for this role contemplates the wide range of factors that are considered in making compensation decisions including (but not limited to) skill sets; experience and training; licensure and certifications; and other business and organizational needs.

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

At TeamDynamix, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range is $90,000 to $110,000 plus a variable incentive.

A member of our People Operations team can discuss compensation with you further should you be asked to complete a phone interview.

About Us
Work better together.

Our philosophy is that technology should be easy to use, own, and operate - so we put IT Service Management (ITSM), Project Portfolio Management (PPM), and Enterprise Service Management (ESM) together – on one, simple, codeless platform.

From there, we focused on enterprise connectivity and workflow by delivering iPaaS with ITPA. Life is complicated enough... we make it easier. More at , @TDXBuzz, LinkedIn.
What We Offer
Competitive compensation that reflects employees' skills and contributions.
Comprehensive health insurance plans.
Wellness programs that promote physical and mental well-being.
Traditional and Roth 401(k) savings options with company match.
Remote-first with flexible working hours.
Prioritized work-life balance, with 15 observed days off in addition to PTO.
Family-friendly policies including paid parental leave.
Paid life insurance, short-term, and long-term disability insurance.
Regular acknowledgement of achievements with recognition programs.
Counseling services and resources for personal and professional challenges.
Transparent communication about company goals, strategy, and performance.
Regular feedback sessions and performance reviews.
Anti-bias and anti-harassment training programs.
Trust and autonomy in decision-making within your role.
Work environment that encourages you to be your authentic self.
Flat management structure with approachable leaders who want to hear your feedback.
Backed by two private equity firms that invest in high-growth private companies across North America.
Diversity
At TeamDynamix, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don't always get it right.

We're continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.

We're looking for team members located in the U.S.

regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed.

Did we miss anyone? Let us know and we'll add it here.
Eq ual Opportunity Statement
TeamDynamix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need. We also maintain a drug-free workplace.
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Desired salary
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Do you hold any of the following certifications?

Certified Knowledge Manager (CKM)

Knowledge Centered Service (KCS) certification

Certified Professional Technical Communicator (CPTC) by the STC

ITIL certification

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