- Researches and resolves sensitive customer requests and complaints
- Ensures timely report of outages
- Performs general account maintenance and billing adjustments
- Performs rate analysis
- Performs other job-related duties as assigned
- High School Grad / GED
- Experience: 2+ years
- Six Sigma Yellow Belt Certified
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Associate Customer Account Specialist - Miami, United States - NextEra Energy , Inc.
Description
Associate Customer Account Specialist
Date: Apr 11, 2024
Location(s): Miami, FL, US, 33134
Company: NextEra Energy
Requisition ID: 79550
(FPLES) operates 14 unique businesses and is continuously creating new businesses to serve residential, commercial and governmental customers to deliver savings and protection. Our smart, reliable and affordable solutions span a broad array of offerings, including, but not limited to, LED lighting, home protection plans, natural gas supply and backup power generation. FPLES is passionate about delivering exceptional employee and customer experiences through a highly engaged culture. Headquartered in South Florida, FPLES is an unregulated subsidiary of NextEra Energy, the world's largest wind and solar energy producer in the world. Do you want to create innovative business solutions? Join our world-class team today
Position Specific Description
FPL Home is hiring motivated, self-starter candidates that is passionate about serving our customers and expand their career in our Future 150 company. This is an inbound customer service position in a fast-paced call center environment where you will provide exceptional customer experience. Employees in this position will support numerous FPL Home products and services by assisting customers with all their account inquiries and strive for a one call resolution.
Come and join our team, we foster an open, trusting, and thriving environment to achieve high employee engagement. We are an inclusive organization where employees have the opportunity to develop other skills and advance in their career. Engage with your team members, your supervisor and other employees across many levels of the Organization, whether in person or by using virtual collaboration tools such as Teams, Webex, and webcams to foster healthy positive relationships in the workplace.
Compensation:
Starting pay $19.00 an hour with opportunity for growth within the same career path.
Benefits:
401k Retirement plan
Pension
Life Insurance
Medical/Dental/Vision/Legal plans
Health Savings account
Flexible Spending Account
Paid Vacation/Holidays
Employee Assistance Program
Tuition reimbursement Tuition loan repayment
What We Are Looking For:
Self-driven individuals
Excellent communication skills
Reliable/Dependable
High Integrity/positive attitude
Flexible/Adaptable
Strive for excellence
Customer focused/Excellent customer experience.
Training
We provide a comprehensive training about our products and services including the different billing systems to support customer's inquiries.
Work Schedule: Hours of operation: Monday – Friday from 8am – 5pm
Job Overview
Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.
Job Duties & Responsibilities
Under direct supervision:
Required Qualifications
Preferred Qualifications
Employee Group: Non Exempt
Employee Type: Full Time
Job Category: Customer Service
Organization: FPL Energy Services, Inc
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.
