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Lalande-de-Pomerol

    Associate Customer Account Specialist - Miami, United States - NextEra Energy , Inc.

    NextEra Energy , Inc.
    NextEra Energy , Inc. Miami, United States

    2 weeks ago

    Default job background
    Description
    Requisition ID: 79550

    FPL Energy Services (FPLES) operates 14 unique businesses and is continuously creating new businesses to serve residential, commercial and governmental customers to deliver savings and protection. Our smart, reliable and affordable solutions span a broad array of offerings, including, but not limited to, LED lighting, home protection plans, natural gas supply and backup power generation. FPLES is passionate about delivering exceptional employee and customer experiences through a highly engaged culture. Headquartered in South Florida, FPLES is an unregulated subsidiary of NextEra Energy, the world's largest wind and solar energy producer in the world. Do you want to create innovative business solutions? Join our world-class team today

    Position Specific Description

    FPL Home is hiring motivated, self-starter candidates that is passionate about serving our customers and expand their career in our Future 150 company. This is an inbound customer service position in a fast-paced call center environment where you will provide exceptional customer experience. Employees in this position will support numerous FPL Home products and services by assisting customers with all their account inquiries and strive for a one call resolution.

    Come and join our team, we foster an open, trusting, and thriving environment to achieve high employee engagement. We are an inclusive organization where employees have the opportunity to develop other skills and advance in their career. Engage with your team members, your supervisor and other employees across many levels of the Organization, whether in person or by using virtual collaboration tools such as Teams, Webex, and webcams to foster healthy positive relationships in the workplace.

    Compensation:
    Starting pay $19.00 an hour with opportunity for growth within the same career path.

    Benefits:
    401k Retirement plan
    Pension
    Life Insurance
    Medical/Dental/Vision/Legal plans
    Health Savings account
    Flexible Spending Account
    Paid Vacation/Holidays
    Employee Assistance Program
    Tuition reimbursement Tuition loan repayment

    What We Are Looking For:
    Self-driven individuals
    Excellent communication skills
    Reliable/Dependable
    High Integrity/positive attitude
    Flexible/Adaptable
    Strive for excellence
    Customer focused/Excellent customer experience.

    Training
    We provide a comprehensive training about our products and services including the different billing systems to support customer's inquiries.

    Work Schedule: Hours of operation: Monday - Friday from 8am - 5pm

    Job Overview

    Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

    Job Duties & Responsibilities

    Under direct supervision:
    • Researches and resolves sensitive customer requests and complaints
    • Ensures timely report of outages
    • Performs general account maintenance and billing adjustments
    • Performs rate analysis
    • Performs other job-related duties as assigned
    Required Qualifications
    • High School Grad / GED
    • Experience: 2+ years
    Preferred Qualifications
    • Six Sigma Yellow Belt Certified
    Employee Group: Non Exempt
    Employee Type: Full Time
    Job Category: Customer Service
    Organization: FPL Energy Services, Inc
    Relocation Provided: No

    NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

    NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call Please do not use this line to inquire about your application status.

    NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
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