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Lalande-de-Pomerol

    Associate Customer Account Specialist - Miami, United States - National Guard Employment Network

    National Guard Employment Network
    National Guard Employment Network Miami, United States

    4 weeks ago

    Default job background
    Description
    Job Description

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

    Position Specific Description

    FPL Home is hiring motivated, self-starter candidates that is passionate about serving our customers and expand their career in our Future 150 company. This is an inbound customer service position in a fast-paced call center environment where you will provide exceptional customer experience. Employees in this position will support numerous FPL Home products and services by assisting customers with all their account inquiries and strive for a one call resolution.

    Come and join our team, we foster an open, trusting, and thriving environment to achieve high employee engagement. We are an inclusive organization where employees have the opportunity to develop other skills and advance in their career. Engage with your team members, your supervisor and other employees across many levels of the Organization, whether in person or by using virtual collaboration tools such as Teams, Webex, and webcams to foster healthy positive relationships in the workplace.

    Compensation:
    Starting pay $19.00 an hour with opportunity for growth within the same career path.

    Benefits:
    401k Retirement plan
    Pension
    Life Insurance
    Medical/Dental/Vision/Legal plans
    Health Savings account
    Flexible Spending Account
    Paid Vacation/Holidays
    Employee Assistance Program
    Tuition reimbursement Tuition loan repayment

    What We Are Looking For:
    Self-driven individuals
    Excellent communication skills
    Reliable/Dependable
    High Integrity/positive attitude
    Flexible/Adaptable
    Strive for excellence
    Customer focused/Excellent customer experience.

    Training
    We provide a comprehensive training about our products and services including the different billing systems to support customer's inquiries.

    Work Schedule: Hours of operation: Monday - Friday from 8am - 5pm

    Job Overview

    Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.
    Job Duties & Responsibilities

    Under direct supervision:
    • Researches and resolves sensitive customer requests and complaints
    • Ensures timely report of outages
    • Performs general account maintenance and billing adjustments
    • Performs rate analysis
    • Performs other job-related duties as assigned
    Additional Qualifications/Responsibilities

    Required Qualifications
    • High School Grad / GED
    • Experience: 2+ years
    Preferred Qualifications
    • Six Sigma Yellow Belt Certified
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