- Manage the design, build, test and deployment of desktop operating system standards utilizing desktop management tools, scripting tools and centralized directory policies to expand, reduce and control access. Maintains knowledge on new releases and continuously plans for onboarding them in the enterprise.
- Manages the design, build, test and deployment multitier onpremise and cloudbased solutions that deliver end user services. Configure and optimize server operating systems and databases for maximum availability and resiliency.
- Manage the design, build, test and deployment of configurations as part of a configuration management system to efficiently distribute operating system upgrades, patches, drivers and software in a global network.
- Builds and leads a team of geographically dispersed infrastructure engineers and system administrators. Monitors employee performance; mentors with a growth mindset and coaches for high performance.
- Creates and maintains strategic plans that successfully align with Digital Workplace Technology, Infrastructure and End User Services, Information Technology, and FCB business strategies. Regularly cascades and communicates DWT strategic plans to stakeholders to gain support and alignment.
- Holds contracted thirdparties accountable for their commitments through a partnershipbased relationship and establishing winwin situations.
- Acts as a team player supporting peers, department management and business unit leadership to fulfill operational service levels, department initiatives and project deliverables. Believe in and adopt a "70% agreement, 100% commitment" attitude.
- Build high quality roadmaps, strategies, architectural designs and project plans to publicize the work of the department and develop the knowledge of others.
- Organizes work and continuous improvement ideas through effective Agile iterative work planning and execution. Establishes and refines a healthy backlog organized through welldocumented epics and stories.
- Learns and follows the banks change and release management processes.
- Understands and applies a riskbased approach to work prioritization and delivery. Can assess technology solutions for risk through multiple lenses and articulate effectively with risk partners and leadership.
- Act as an expert resource for multiple DWT technology stack components. Stays
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Senior IT Manager - Phoenix, United States - First Citizens Bank
Description
OverviewThis
Sr. Manager, IT
role leads the device engineering team within the Digital Workplace Technology organization.
This dynamic leader will be accountable for designing and delivering modern and secure endpoint solutions for the bank's 20,000 technology end users.
This leader will effectively collaborate with peers and leadership to continually advance capabilities that enable maximum availability, accomplish strategic goals and meet regulatory compliance.
If the ideal candidate is remote, regular travel
may be required.
Windows 10, Windows 11, MacOS Sonoma
iOS and Android OS's (modern and LTSC versions)
Microsoft Endpoint Manager Configuration Manager (MECM) with MDT-based Operating System Deployment (OSD), WSUS, IBCM, CMG
Microsoft Intune MDM & MAM
JAMF cloud
vSphere and Horizon
Citrix running on ESX, Nutanix and Azure Virtual Desktop (future)
Bitlocker/MBAM, Enterprise Vault
Zoom desktop conferencing, conference room scheduling and digital signage
running on Poly xStudio, Neat Pad, DTEN and Azulle solutions
Microsoft Teams Rooms running on Cisco Room Kit and Board Pro solutions
Lenovo and Dell desktops, laptops, 2-in-1's, 2-in-1 detachables
CyberArk EPM
Absolute Control
PowerShell
/Bourne shell scripting
Responsibilities
DESKTOP COMPUTER OPERATING SYSTEMS
CONFIGURATION MANAGEMENT
LEADERSHIP
Ensures FCB's Behavioral True North is sustained and utilized across the team.
STRATEGIC PLANNING
TECH VENDOR PARTNERSHIP
TEAM PLAYER
DOCUMENTATION
AGILE WORK METHODS
Maintains a keen eye on opportunities to improve user experience, efficiency, regulatory compliance, or cost savings.
Drives resolutions to production.
CHANGE MANAGEMENT
RISK MANAGEMENT
SUBJECT MATTER EXPERT
Qualifications
Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering
Preferred Skills/Experience:
8-10 years working with desktop operating systems management and infrastructure
3-5 years leading desktop engineering in the financial industry
1-3 years in an Agile delivery environment
1-3 years using Jira, Confluence or Azure DevOps
Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations
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