- Create tailored solutions for customer projects based on requirements and industry standards.
- Deliver sales presentations to existing customers to grow current business.
- Supervise business portfolios to ensure continuous client service and revenue growth.
- Develop a deep understanding of each client's strategic priorities and obstacles.
- Collaborate across functions to drive improvement and identify new services.
- Establish enduring relationships with client contacts to ensure high client satisfaction.
- Regularly engage with clients to gauge satisfaction levels.
- Manage client satisfaction process and address any identified issues promptly.
- Act as the main point of contact to resolve issues affecting client deliverables.
- Maintain up-to-date knowledge of all client interactions.
- Ensure financial control standards are upheld by providing accurate estimates, invoicing, and reconciliation reporting.
- Monitor client programs status including schedules, budgets, and resource allocation.
- Create QBR slides for designated accounts.
- Facilitate effective internal and external communication within the account.
- Keep cross-functional teams informed of any client-related changes.
- Passion for problem-solving and customer service.
- Effective management and organizational skills.
- Demonstrated history of achieving results.
- Consistent with CHART values.
- Strong strategic and analytical capabilities.
- Approaches challenges with a positive attitude.
- Advocates for customers' needs.
- Derives satisfaction from resolving issues and exceeding customer expectations.
- Strategic thinker considering various perspectives.
- Excellent written and verbal communication skills.
- Attentive to detail.
- Willingness to travel to client locations (domestic and international) and attend trade shows.
- Proficient in Word, Excel, PowerPoint, and Visio.
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