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Greenville

    Clinical Operations Manager - Greenville, United States - Proactive MD

    Proactive MD
    Proactive MD Greenville, United States

    3 weeks ago

    Default job background
    Description
  • Access to on-site physicians, full direct primary care services, and excellent client support are the hallmarks of our program.
  • By engaging a workforce and offering them a personal relationship with a primary care physician, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs for employers.
  • We put employees' health first because amazing care yields amazing results.
  • COMs (Clinical Operations Manager) (Clinical Operations Manager) work effectively with their assigned Client Relations Manager (CRM), providers, Health Center team, patients, clients, public and external agencies to provide top-notch customer service and patient care.
  • Ensure care team members are performing at a level consistent with organizational goals.
  • Manage and resolve all patient escalations in reasonable timeframe and provide appropriate follow up with staff including training, education, coaching, and/or process improvement to prevent reoccurrence of same escalation.
  • Evaluates and manages all clinical processes in health centers for excellence and efficiency, including EMR, Patient Portal, laboratory, dispensing, and supplies/equipment to identify areas of opportunity for improvement.
  • Internal LPNs considered when exceeding expectations
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