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    Customer Service Representative - New York, United States - IDEX

    IDEX
    IDEX New York, United States

    1 week ago

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    Customer Service Representative - Temp West Henrietta , New York If youre looking for a special place to build or grow your career, youve found it. Whether youre an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

    With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ) around the globe, chances are, we have something special for you.

    **JOB TITLE:** Customer Service Representative - Temp

    **REPORTING TO:** Customer Service Supervisor

    **LOCATION:** West Henrietta, NY

    ***ITAR/EAR CRITERIA:***

    *These positions may require lawful access to ITAR/EAR controlled information and employees in this role will need to meet those requirements.* ***Requirements include US Citizenship or US Permanent Resident.***

    As a business unit of IDEX Corporation, IH&S has a long history of driving growth in life sciences and healthcare by embracing innovation and redefining the supplier-customer relationship. The work we do every day allows us to discover key insights and break new ground to create some of the most meaningful technologies that have a lasting impact on companies, industries, and society. One of business segments is called Life Science Optics and we are looking to add more talent to the team.

    **Life Science Optics (LSO):**

    Our newly opened ***Optics Center of Excellence (COE) in West Henrietta, NY*** *,* is a manufacturing and R&D focused team that sits at the leading edge of high-end optics for life sciences. Focused on assisting partners at every stage of the development processes, we invest in people and infrastructure to drive bold ideas and pragmatic solutions. With its optics-rich foundation of talent, universities, and supporting businesses, Rochester is the ideal location to elevate your career with fascinating work and endless opportunities.

    Our formula for success is simple. We work hard to maintain a culture where you can own your work; you are encouraged to try new ideas in a collaborative environment; and you can apply your skillset to enable our clients to gain a competitive advantage in their own market. At IDEX Health & Science, you have the opportunity to work with a great group of people, mentor others, and build a great future.

    **SCOPE OF ROLE:**

    The Customer Service teams primary focus is to provide an exceptional customer experience. The Customer Service Representative is responsible for sales order entry and updates, processing returns and credits, issuing basic quotes for custom sized standard product or non-warranty RMAs and supporting customers via email or phone. The team members work as internal liaisons for our customers and field teams; partnering with other departments (including Sales, Marketing, Planning and Operations) to resolve issues or respond to inquiries.

    **ESSENTIAL DUTIES:**

    Support new order entry in the Enterprise Resources Planning (ERP) system

    Provide critical support for processing Returned Merchandise Authorizations (RMAs) in the ERP system

    Escalate customer concerns and problems that could impact customer satisfaction or revenue recognition

    Consistently review inventory for availability, administer order changes as needed

    Appropriately answer and distribute calls from customers

    Operate with the constraints of shipment cutoff time and establish lead times

    **EDUCATION AND EXPERIENCE:**

    Ideal candidate will have an Associates degree; High School Diploma or GED and equivalent work experience also will be considered

    At least (3) three years demonstrated success in a Customer Service/Order Management/Field Support or similar environment with evidence of increasing responsibility and growth

    Proven experience with customer service processes within a manufacturing environment

    Previous Life Science or Clinical Industry experience a plus

    Experience working within an ERP system; JD Edwards (JDE) preferred

    Significant experience with managing shared email folders, schedules and tasks within Microsoft Outlook

    **OTHER SKILLS and ABILITIES:**

    Outstanding demonstrated verbal, written, and interpersonal communication skills

    Proven ability to quickly develop expertise, multi-task, embrace change and innovate in a fast-paced environment

    Ability to work collaboratively with virtual teams and processes

    Experience with ERP systems, JDE experience a plus

    Experience using Microsoft suite including: Word, Excel, Outlook, Power Point, etc.

    Good computer skills

    Self-starter, maintains a high ethical standard in customer satisfaction

    Passion to satisfy customer and positive can do attitude

    Must have solid time management and exemplary organizational skills

    Display outstanding self-initiative requiring minimal supervision

    *IDEX Health & Science LLC., a Unit of IDEX Corporation is an Equal Opportunity Employer committed to workforce diversity*

    IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

    **Business Unit:** IH&S (West Henrietta COE)

    **Job Segment:** HST Health & Science Technologies

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