- Provides technical support, identifies and solves problems in own expertise area via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end of life services, replacements, etc.).
- Perform remote field service support for customers, field service technicians and internal departments.
- Investigates customer needs through professional consulting.
- Provides technical consulting on Service solutions to management and customers.
- Determines effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively.
- Manages customer relationships and maintains regular contacts with key customers.
- Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for Service growth.
- Conducts specialist support and advisory service for Sales team.
- Coordinates and performs specialist Service projects in relevant areas internally and externally (e.g. create milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials.
- Prepares all documents and reports to be signed by the customer representative.
- Reports work done in a timely manner and follows up when needed.
- Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization.
- Provides recommendations to management to improve operations and customer service.
- Plans activities in a timely and cost-effective way.
- Coordinates the work of internal and external technicians and assigns them specific tasks related to Service needs.
- Write Methods of Procedures (MOPs) for service work as required.
- Facilitate or support customer and field engineering technical training.
- Maintain satisfactory metrics associated to hours spent on each case, root cause identification and weekly quality reviews of high-profile customers or repeated issues.
- Works with account teams to identify opportunities in the installed base.
- Works to reduce the cost and improves the quality of delivery of service and projects.
- Participate on the 24/7 on-call rotation.
- Bachelor's degree in Electronics Engineering, Electrical Engineering, or equivalent experience with 5+ years of relevant experience
- 5-10 years relevant experience in power protection industry or similar (engineering, field service, technical support).
- Ability to read and interpret technical instructions, safety manuals, electric and electronic schematics and policies and procedures.
- Proficient in Microsoft Office programs.
- Experience with product lifecycle management software such as Windchill.
- Experience with ERP systems, SAP preferred.
- Experience with CRM tools such as Torque and Salesforce.
- High degree of problem solving and troubleshooting.
- Possess excellent verbal and written communication skills.
- Knowledge of basic mathematical formulas (Ohms Law).
- Ability to read and interpret technical instructions, safety manuals, electric and electronic schematics and policies and procedures.
- Experience writing Methods of Procedures (MOPs) for service work as required.
- Up to 10% domestic travel.
- Available to participate on the 24/7 on-call rotation.
- Retirement plan
- Life insurance
- Disability insurance
- Wellbeing program
- Healthcare plan
-
Registrar Service Specialist
2 weeks ago
Galen College of Nursing Richmond, United States**Introduction**: · Are you passionate about delivering superior work outcomes? At Galen College of Nursing, we are committed to a single purpose: offering excellence in nursing education. Our staff and administration live out our vision We change the life of one to care for the ...
-
Creative Services Specialist
3 weeks ago
Weinstein Properties Richmond, United States**Creative Services Specialist **(Graphic Designer) · **About Us**: Weinstein Properties is a leading real estate investment and management company dedicated to providing exceptional living experiences for our residents. With a portfolio spanning across 5 states, we pride ourselv ...
-
Customer Service Specialist
3 weeks ago
City of Richmond, VA Richmond, United StatesAre you Richmond **R.E.A.D.Y**? · **R**espect. **E**quity. **A**ccountability. **D**iversity **YOU** · This is an **EXCITING** time to Join the City of Richmond We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workfo ...
-
Managed Services Specialist
2 weeks ago
CodeBlue Technology LLC Richmond, United StatesJob Details · What You Will Be Doing · - Monitoring/auditing customer backups and performing test restores · to ensure data integrity. · - Supplying customer reports as required by their agreement type. · - Overflow Professional Services ticket entry support by answering · calls ...
-
Financial Services Specialist
1 week ago
Dept of Labor and Industry Richmond, United States**Title**: Financial Services Specialist · **State Role Title**: Financial Services Specialist I · **Hiring Range**: $48,000 - $58,000 · **Pay Band**: 4 · **Agency**: Dept of Labor and Industry · **Location**:Dept of Labor and Industry · **Recruitment Type**: General Public - G · ...
-
Pre-services Specialist
6 days ago
Atlantic Region CBO Richmond, United States**Responsibilities**: · One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune ...
-
International Code Service Specialist
3 weeks ago
HSB Richmond, United StatesInternational Code Service Specialist · **Company** · HSB · **Location** · Richmond, United States · Provide technical support for the TRS Operation. ICSS will act as a primary point of contact between the Notified Body (Certification and Design offices) and ICSS's; provide techn ...
-
Family Services Specialist Ii
3 weeks ago
City of Richmond, VA Richmond, United StatesAre you Richmond **R.E.A.D.Y**? · **R**espect. **E**quity. **A**ccountability. **D**iversity **YOU** · This is an **EXCITING** time to Join the City of Richmond We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workfo ...
-
Family Services Specialist Ii
3 weeks ago
City of Richmond, VA Richmond, United StatesAre you Richmond **R.E.A.D.Y**? · **R**espect. **E**quity. **A**ccountability. **D**iversity **YOU** · This is an **EXCITING** time to Join the City of Richmond We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workfo ...
-
Family Services Specialist Ii
3 weeks ago
City of Richmond, VA Richmond, United StatesAre you Richmond **R.E.A.D.Y**? · **R**espect. **E**quity. **A**ccountability. **D**iversity **YOU** · This is an **EXCITING** time to Join the City of Richmond We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workfo ...
-
Family Services Specialist Iii
1 day ago
City of Richmond, VA Richmond, United StatesAre you Richmond **R.E.A.D.Y**? · **R**espect. **E**quity. **A**ccountability. **D**iversity **YOU** · This is an **EXCITING** time to Join the City of Richmond We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workfo ...
-
Capital Square Richmond, United States**Company Overview** · Capital Square Living (CS Living) is a fully integrated property management company based in Richmond, Virginia. CS Living was built on the strong foundation of the Capital Square brand and has a vision to develop and manage the future, one relationship at ...
-
Virginia Credit Union Richmond, United StatesJob Description: · PRIMARY FUNCTION: · Responsible for offering and selling financial products and services to both consumer and small business members. Performs thorough needs assessments on members and small business prospects and members to grow and deepen member relationships ...
-
Member Service Specialist/member Service
3 weeks ago
TowneBank Mechanicsville, United StatesTowneBank has a culture that: · - Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, ...
-
Family Services Specialist
2 weeks ago
Thrive Virginia Henrico, United States**Summary**: The Family Support Specialist (FSS) is responsible for initiating and maintaining regular and long-term (up to 3-5 years) contact and support with families. Our Healthy Families program services are provided free of charge to families living in Charles City County an ...
-
Client Service Specialist
3 weeks ago
Telligen Glen Allen, United States**Assessment Scheduler** · As an **Assessment Scheduler**, you will have the opportunity to coordinate the scheduling of assessments for individuals with developmental disabilities with our field team members and provide technical and project administrative support for various co ...
-
Family Services Specialist
3 weeks ago
Chesterfield County, VA Chesterfield, United States**Minimum Qualifications**: · We know you: you're flexible, adaptable, and well organized; compassionate, understanding, and assertive. You're committed to senior adults and adults with disabilities who need a voice. And you know what? You might be exactly who we're looking for. ...
-
Protective Services Hotline Specialist #w5280
7 hours ago
Department of Social Services Henrico County, VA, United States**Title**: Protective Services Hotline Specialist #W5280 · **State Role Title**: Program Administration Specialist II · **Hiring Range**: $57,120 - $65,600/yr. · **Pay Band**: 5 · **Agency**: Department of Social Services · **Location**:DSS HOME OFFICE · **Recruitment Type**: Gen ...
-
Family Services Specialist
2 weeks ago
Chesterfield County, VA Chesterfield, United States**Minimum Qualifications**: · We know you: you're flexible, adaptable, and well-organized; compassionate, understanding and assertive. You're committed to helping families overcome barriers to self-sufficiency through education and employment. And you know what? You might be exac ...
-
Resident Service Specialist
3 weeks ago
Udr, Inc. Richmond, United StatesFloating Resident Service Specialist - Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR · UDR, Inc. and its affiliated companies are seeking a Floating Resident Service Speci ...
Technical Service Specialist - Richmond, United States - Abb Holdings Inc
Description
Technical Service Specialist
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As a Technical Service Specialist for Electrification Smart Power (ELSP), you will be responsible for ensuring the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Execute technical support, act as specialist, and solve problems in own expertise area. Proactively communicate both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for Service growth.
This position reports to
Support Services Manager
Your responsibilities
ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to US- Resumes and applications will not be accepted in this manner. #LI-Hybrid
Technical Service Specialist professionals in Richmond
-
Tajh Wallace
13 yr veteran/CERFP, Hazmat, S&E, Ceramic Material
-
Vijetha Nerusu
SAP ABAP Lead FIORI UI5 HR SD Consultant
-
Jordan Cooper
Management Specialist
-
Markus Ehrmann
In my current role as Director, I’m responsible for the Inside Sales, Engineering, Quality and Compl ...