Protective Services Hotline Specialist #w5280 - Henrico County, VA, United States - Department of Social Services

Department of Social Services
Department of Social Services
Verified Company
Henrico County, VA, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Title:
Protective Services Hotline Specialist #W5280


State Role Title:
Program Administration Specialist II


Hiring Range:
$57,120 - $65,600/yr.


Pay Band: 5


Agency:
Department of Social Services


Location:

DSS HOME OFFICE

Recruitment Type:
General Public - G


Job Duties
At the Virginia Department of Social Services, we put people at the center of everything we do.

We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence.

Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement.

Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being.

We are a $2 billion agency - one of the largest in the Commonwealth of Virginia - partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide.

We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have easy access to the services and benefits available to them.


In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching - Employee Benefits.

The Virginia Department of Social Services, Division of Family Services is currently seeking a Protective Services Hotline Specialist.

This position is responsible for serving as a State Hotline Specialist on the toll-free State Abuse and Neglect Hotline that is operated 24/7/365 and will provide direct support to receive and process reports of child and adult abuse/neglect.


The Hotline Specialist conducts a comprehensive interview with callers by asking designated interview questions and obtaining pertinent information in order to document the information in detailed narratives for all allegations of child and adult protective services complaints and then transmits allegations to the appropriate jurisdiction for determination of the appropriate response time and/or to notify law enforcement immediately.


This position is for shift time of 3:00pm-11:30pm Monday-Friday, however may be required to be available to work varying shifts depending on call volume and the needs of the State Hotline. This includes holidays, days, nights, overnights, and weekend coverage.

Minimum Qualifications

  • Availability to work a shift time of 3:00pm11:30pm Monday-Friday, however may be required to be available to work varying shifts depending on call volume and the needs of the State Hotline. This includes holidays, days, nights, overnights, and weekend coverage.
  • Working knowledge of and experience with the principles and practices of Child/Adult Welfare services.
  • Demonstrated ability to receive auditory and visual information pertaining to allegations of child and adult abuse/neglect.
  • Ability to take received information and accurately convey information orally and in writing.
  • Demonstrated ability to collaborate with internal and external partners to ensure the timeliness of each referral.
  • Knowledge of effective interpersonal and conflict resolutions.
  • Ability to adhere to agency and hotline protocols and policies.
  • Ability to effectively and professionally communicate orally and in writing.
  • Ability to work independently in a fastpaced, multifaceted, virtual environment.

Additional Considerations

  • Specific knowledge of Child Protective and Adult Protective services.
  • Experience inputting referrals into OASIS.
  • Experience inputting referrals into Peer Place.
  • Experience utilizing the Mandated Reporter Portal.

Special Instructions


VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.


If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the "Virginia Jobs" (PageUp) employment site when you apply.


Contact Information

Name:
VDSS - Division of Human Resources


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