Managed Services Specialist - Richmond, United States - CodeBlue Technology LLC

CodeBlue Technology LLC
CodeBlue Technology LLC
Verified Company
Richmond, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter


Description
Job Details
What You Will Be Doing

  • Monitoring/auditing customer backups and performing test restores
to ensure data integrity.

  • Supplying customer reports as required by their agreement type.
  • Overflow Professional Services ticket entry support by answering
calls and interviewing customers to collect information about
problem and leads user through basic diagnostic procedures to
determine source of error to create tickets.

  • Handles problem recognition, research, isolation, resolution and
follow-up for routine user problems, referring more complex
problems to supervisor or technical staff.

  • Maintaining customer satisfaction in every step of the service
delivery by logging and tracking calls using ticketing database.

  • Remote installation, support, configuration, maintenance,
monitoring, and analyzing systems and software in a client network
environment

  • Utilizing remote monitoring and management software to resolve
issues

  • Contacting software and hardware vendors to request service
regarding defective products.

  • Removing virus or malware from customer computers.
  • Assigning ticket severity
  • Updating service work notes
  • Establishing a high level of personal credibility and building
strong relationships

  • Maintaining ownership of service tickets throughout the life
span of the support request

  • Collaborating with other Engineering staff and vendor support
resources to resolve requests

  • Participating in ongoing personal training and attainment of
technical certifications

  • Ensuring the security of all configurations made on client
systems

  • Providing updates, status, and completion information to
management

What You Need for this Position

  • A minimum of two (2) years' experience problem solving hardware,
software, networking and other computer-related technologies.

  • Ability to interact with Customer and teams in a positive, results
oriented, professional fashion

  • Ability to resolve problems in a timely and proactive manner
  • Excellent organization, prioritization skills as well as proactive and
energetic approach

Compensation
CodeBlue offers a competitive compensation and benefits package, including health insurance, life insurance, disability insurance and retirement plan.

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