Customer Service Specialist - Richmond, United States - City of Richmond, VA

City of Richmond, VA
City of Richmond, VA
Verified Company
Richmond, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Are you Richmond
R.E.A.D.Y?

Respect.
Equity.
Accountability.
Diversity
YOU


This is an
EXCITING time to Join the City of Richmond We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce.

As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

-
Virginia Retirement System (VRS):

-
Language Incentive:

-
Referral Bonus:

-
Tuition Assistance Program**
Description:
This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

Duties include but are not limited to:

  • Maintaining records and files of said documents according to departmental policy and procedure
  • Investigating and resolving unique and/or complex customer service issues
  • Responding to customer billing and service inquiries and researching as necessary to resolve issue
  • Performing and processing necessary adjustments to customer account and/or departmental computer system for each assigned customer
  • Corresponding with customers via telephone and mail to verify accuracy of service resolution
  • Preparing, maintaining and submitting account log and/or reports to supervisor of work/accounts services completed
  • Performing data entry into departmental system of account corrections, changes, and/or resolved issues
  • Performing research and special projects as directed by supervisor
  • Assisting customers with forms completion, answering customer questions, and referring customers to appropriate parties

Qualifications, Special Certifications and Licenses:


KNOWLEDGE, SKILLS, AND ABILITIES:


  • Demonstrated knowledge of best practices related to customer service policies and procedures, real estate/tax relief, CIS billing system and familiarity using standard office equipment.
  • Skilled in data entry, listening, quick/fast paced, account management, basic mathematics, customer service and research.
  • Proven ability to multitask, work with diverse population and analyze data to resolve customer issues or concerns.

MINIMUM TRAINING AND EXPERIENCE:


  • High School Diploma or GED
  • Four years of customer service and payment processing, reconciliation and adjustment experience
  • An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

PREFERRED TRAINING AND EXPERIENCE:


  • A two (2) year degree from an accredited institution
  • At least two (2) years of Customer service experience in a Real Estate environment
  • At least four (4) years working experience in a Federal, State or local municipality
  • At least two (2) years of experience using a revenue based administration system
  • Intermediate Proficiency in MS Word and Excel
  • Bilingual is a plus
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LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:

  • None required

_Equal Employment Opportunity Statement_

  • The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. _
  • This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training._

The City of Richmond Values Veterans-_We are an Official V3 Certified Company._

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
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