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    Customer Accounts Specialist - Milwaukee, United States - Guardian Pharmacy

    Guardian Pharmacy
    Guardian Pharmacy Milwaukee, United States

    3 weeks ago

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    Description
    West Allis, Wisconsin, United States of America

    Guardian Pharmacy of Milwaukee is part of the Guardian Pharmacy Services network and prides itself on its customer service. Each team member plays an integral part in the success of the pharmacy.

    Assists in the billing, claims, collections, and accounts payable processes as assigned.


    Attributes Required:

    • Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
    • Relational - ability to build relationships with business unit management and become "trusted advisor"
    • Strategy and Planning - ability to think ahead, plan and manage time efficiently
    • Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
    • Team Oriented - ability to work effectively and collaboratively with all team members
    Essential Job Functions (include the following):


    • Make collection calls for outstanding invoices
    • Assist in the production of the collection letters for review by Business Manager
    • Communicate and establish good relationships with facilities to obtain information as needed to assist with billing, patient set-up, and collections
    • Make outgoing calls to insurers, responsible parties and others to follow up on rejected claims and to garner accurate insurance information
    • Assist Business Manager with credit card payments, statement inquiries, audits, and collections
    • Work collaboratively with co-workers to ensure all deadlines for department are met in an efficient manner
    • Other essential functions and duties may be assigned as needed
    Education and/or Certifications:


    • High School Diploma or GED
    Skills and Qualifications:


    • 1+ years of related experience (advanced degree may substitute for experience)
    • Advanced computer skills; pharmacy operations system experience preferred/required
    • Ability to work independently and deliver to deadlines
    • Ability to solve problems with minimal direction
    • Great attention to detail and accuracy
    • Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
    • Quality minded; motivated to seek out errors and inquire when something appears inaccurate
    Work Environment:


    • Ability to work flexible hours


    Full-Time employees working 30+ hours per week are eligible to enroll in our comprehensive benefits package, which includes medical, dental, vision, short and long-term disability, life and supplemental life insurance, and PTO.

    All employees are eligible to enroll in our company matched 401(k) plan.
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